5 Replies Latest reply: Aug 24, 2010 10:56 PM by Carolyn Samit
Vince VE3ELB Level 1 (0 points)
Hello All. when i am viewing webpages with photos or videos safari keeps on reloading/refreshing meaning i can't view the videos because it just starts and reload, starts and reload and does the same for photos. what can i do to stop and fix this problem. please help.

I Have Reset Safari but stills does the same thing even does it on the Apple Safari Extensions Gallery Webpage.

Thank you all..

iMac 24" 2.66 GHz Intel Core 2 Duo, Mac OS X (10.6.4), iPhone 4 iOS 4.0.2
  • Carolyn Samit Level 10 (102,820 points)
    HI Vince and welcome to Apple Discussions...

    Try uninstalling your current copy of the Flash plugin, then reinstall new, then repair permissions.

    Uninstall Flash

    Install the most recent version of Flash here.

    Now repair permissions.

    Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.

  • Vince VE3ELB Level 1 (0 points)
    hi there thank you for the info, i did what you said. i did it twice but still doing the same thing. do you have any other ideas. thank you..
  • Carolyn Samit Level 10 (102,820 points)

    Open a Finder window select your Home Folder in the Sidebar on the left. Then open the Library folder, then the Caches folder, then the com.apple.Safari folder.

    Move the cache.db file to the Trash.

    Relaunch Safari.

    Also, if you have Extensions turned on in Safari/Preferences - Extensions, turn that off and see if that makes a difference.

  • Vince VE3ELB Level 1 (0 points)
    Hello Carolyn.

    Thank you for your help. I found the problem after doing some test turning off all the extensions and turning them on one at a time and checking for the problem. the problem was with an Extension called (SnapBack v2.7.1 by Philippe Martin) I have uninstalled SnapBack and everything is working good now with all my other Extensions turned on. once again thank you...

  • Carolyn Samit Level 10 (102,820 points)
    Glad you found a resolution