Apple ID recovery process.
I bought a new iPhone. Had no difficulty moving everything over to my primary AppleID. That is a family AppleID with shared series and email. But I have a second AppleID that is just used for my personal email. I don't know that password. I have twice gone through the 'account recovery' process where they say they will phone or text at a certain time. I get the confirmation text to that recovery phone number. But there is no phone call or text at the time that they claim they will call. Is there any way to get an actual person to help me?