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Wifi on Macbook not working, other devices work fine.

Recently my MacBook Pro 2019 stopped being able to load websites. The WiFi symbol shows that it’s connected to my router with 3 bars, but nothing seems to be going through. I’ve tried:


Restarting MacBook and Router

Renewing DHCP lease

Different DNS addresses

Setting the time manually

Unplugging everything

Disabling firewall


Worth mentioning that I cannot connect to my Sky router settings by searching the IP, despite being connected to it. This works fine on my phone.


I can connect to my iPhone hotspot, but still nothing will load.


Diagnostics said that it could not access Apple.com via the DNS, but I took the steps it mentioned and that didn’t fix the issue.


I’ve ordered an Ethernet adapter in case that would work.


Thanks in advance for any advice or help,


Ben

MacBook Pro 16″, macOS 13.0

Posted on Feb 10, 2024 2:05 AM

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Posted on Feb 11, 2024 5:22 AM

if it says connected, you may have only a DNS problem. Try this:


Launch a browser and enter this easy to remember all-numeric IP address:


1.1.1.1 and press return.


If you get the local network login page, enter your credentials and proceed.

If you get the CloudFlare** splash page, your internet is working, but DNS lookup may not be working.


**CloudFlare is NOT part of the solution, they just own the easiest to remember all-numeric IP Address.

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Feb 11, 2024 5:22 AM in response to BenWalters06

if it says connected, you may have only a DNS problem. Try this:


Launch a browser and enter this easy to remember all-numeric IP address:


1.1.1.1 and press return.


If you get the local network login page, enter your credentials and proceed.

If you get the CloudFlare** splash page, your internet is working, but DNS lookup may not be working.


**CloudFlare is NOT part of the solution, they just own the easiest to remember all-numeric IP Address.

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Feb 11, 2024 7:09 AM in response to Grant Bennet-Alder

Loading 1.1.1.1 gives "Unable to Connect", pinging via Terminal gives request timeouts.


I've tried connecting via ethernet with a brand new adapter and a cable that works with other devices but still no luck. That also says "Connected" in network settings, and comes up as "AX88179A."


Bluetooth still works, if that helps? I've really got no idea what could be causing this in software, but perhaps a reinstall would fix it. Thanks so much for all the help so far!



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Feb 11, 2024 7:15 AM in response to BenWalters06

AX88179A is likely the name of your Ethernet adapter.


packets going to ward the Internet are sent to the TOPMOST working interface on system preferences > Network


if Ethernet is not TOPMOST, it is NOT being used at all.

Use the gear icon under the list of interfaces to "set service order" and drag Ethernet TOPMOST. When no Ethernet cable is connected you will default to Wi-fi or whatever is next on the list.

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Feb 12, 2024 8:10 AM in response to Grant Bennet-Alder

I've set it manually within a few seconds of the time my phone shows, and the time zone to Greenwich Mean Time (London.)


Apologies for the very poor photo quality - I don't have a way to transfer screenshots easily so phone camera is the best I've got.


Upon pressing set automatically, with all the same settings:



A whole day out of time now. Very strange. Does the same with WiFi on or off.

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Feb 11, 2024 5:59 AM in response to BenWalters06

Can you try with another wifi network, for example a public network, to check if you MacBook connects with that wifi? You see, your Mac shows that it is connected to the wifi, that is, to your router, but it doesn't mean the router is connected to the internet. Could be a network problem, or a router problem, so best check with another wifi network.


Your iPhone is connected to a mobile network, so the hotspot works. Try disabling the mobile network and enabling only the wifi with your iPhone to check if that connects to the Internet. The chances are usually it is the router and/or the internet provider problem.

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Feb 10, 2024 8:58 AM in response to Grant Bennet-Alder

It was off quite a bit actually. I’ve reset it to be accurate within a few seconds of my local (UK) time and date - had to do this manually as pressing the sync automatically throws it completely out of whack, I assume as it can’t contact time.apple.com. After a restart it doesn’t seem to have fixed the issue unfortunately.

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Feb 11, 2024 2:59 PM in response to BenWalters06

It does NOT guess.


If you have a concern About time.apple.com, then set time updates to manual. The real time clock in your Mac will be good for a few months before it diverges enough to cause you any issues.

set the time manually to the correct time where you are, and set the Time zone correctly.


if the time indicated still off?

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Wifi on Macbook not working, other devices work fine.

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