Can’t activate my phone. Won’t go past software update on setup

iPhone setup frozen on software update

iPhone SE, iOS 16

Posted on Feb 10, 2024 9:38 AM

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Question marked as Top-ranking reply

Posted on Feb 10, 2024 10:08 AM

Are you are trying to configure a new iPhone by transferring the data from an older iPhone? If that’s the case, other users have had the same issue: the new iPhone freezes on the update of iOS.


The solution is to force restart the new iPhone, set it as a “new iPhone” without transferring the data from the old one, update iOS and reset the new iPhone to factory settings. At this point you’ll be able to transfer the data from the old iPhone.

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Question marked as Top-ranking reply

Feb 10, 2024 10:08 AM in response to Rm77rooney

Are you are trying to configure a new iPhone by transferring the data from an older iPhone? If that’s the case, other users have had the same issue: the new iPhone freezes on the update of iOS.


The solution is to force restart the new iPhone, set it as a “new iPhone” without transferring the data from the old one, update iOS and reset the new iPhone to factory settings. At this point you’ll be able to transfer the data from the old iPhone.

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Can’t activate my phone. Won’t go past software update on setup

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