Macbook Pro 2019 Randomly Restarting after Sonoma Upgrade

Question

Level 1

6 points

Macbook Pro 2019 Randomly Restarting after Sonoma Upgrade

This is downright infuriating. I have run for YEARS without any issue on my 13" 2019 Macbook Pro i7 until I updated to Sonoma. And, it does not seem as if I am the only one. Upon updating my laptop started randomly restarting. I have verified there are no diagnostic issues (none), no peripherals other than power, done a full backup to a timemachine image, no unusual apps installed (Chrome, Google Drive, Adobe Lightroom/Photoshop/Creative Cloud and MS Office are the only non-Apple apps on it), I have reinstalled Sonoma from the repair screen and yet my laptop continues to restart without prompting. I've left terminal up on my screen to see if there is a time pattern and of course there isn't. I have run the commands from terminal to identify the cause and of course it comes back with user-initiated, which it absolutely isn't. Really need to understand what is my next step. This feels like the iphone battery issue from a few years ago where Apple is trying to tell me to upgrade my laptop but given we are now months into this being a known issue with no resolution or that Apple has accepted the bug/issue, it certainly feels that way.

MacBook Pro 13″, macOS 10.13

Posted on Feb 10, 2024 11:26 AM

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Answer 1

Top-ranking reply

seganphoto Author

Level 1

6 points

Feb 15, 2024 4:03 AM in response to seganphoto

Thinking that this one may be close to closing out...

I tried multiple different steps here

Diagnostics - showed nothing
Disk First Aid on the container
NVRAM/PRAM reset
DNSFlush
Removing various software components, not that I had alot to begin with
Creating a new user
Reinstall of Sonoma (without a full system reset)
Full reset. New install of Sonoma wiping all data

None were successful. I would be using the system and it would restart with a -20 code for no apparent reason.

The solution, and it's just a messy process, was to do a downrev to Ventura. I used OpenCore (fantastic application) to download and create a USB image to boot from. Did the full drive format, install of latest version of Ventura. I've been running for a couple of days now without issue with the same applications I had been previously running.

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Answer 2

Feb 11, 2024 4:56 PM in response to seganphoto

I don't see anything in the report other than most of the high CPU utilization in the log summaries involve the file system or internal SSD. Try running Disk Utility First Aid on the hidden Container. Within Disk Utility you may need to click "View" and select "Show All Devices" before the hidden Container appears on the left pane of Disk Utility. Even if First Aid says everything is "Ok", click "Show Details" and scroll back through the report to see if any unfixed errors are listed. If there are unfixed errors listed, then run First Aid again until they are fixed. If they cannot be repaired, then try running First Aid while booted into Recovery Mode, otherwise you will need to perform a clean install of macOS which involves first erasing the whole physical SSD (Intel Macs only) followed by reinstalling macOS & restoring from a backup.

You can try a DFU firmware "Revive" to reset the T2 security chip & system firmware since the T2 security chip is involved with everything on a 2018+ Mac.

If that doesn't work, then you should perform a clean install (or better yet a DFU firmware Restore & reinstall of macOS). Just do not install any third party apps. Do not restore from a backup. And do not sign into your AppleID or iCloud. Test the clean install under these conditions. If the issue exists with a clean install under these conditions, then you have a hardware issue with the laptop.

If a clean install does not have the problem, then you can experiment. You can try restoring just your macOS user account from a backup, or you can try reinstalling your third party apps one at a time making sure to thoroughly test the system each time before you install the next app.

FYI, the 2018-2020 Intel Macs tend to have a higher incidence of Logic Board failures than other Macs, but the 2019 models (especially the 16" model) seem to have the highest incidents of Logic Board failures (both from my own personal experience & from reading this forum).

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Answer 3

seganphoto Author

Level 1

6 points

Feb 11, 2024 8:01 AM in response to HWTech

EtreCheckPro version: 6.8.4 (68040)

Report generated: 2024-02-11 10:30:55

Download EtreCheckPro from https://etrecheck.com

Runtime: 3:18

Performance: Excellent

Problem: Computer is restarting

Major Issues:

Anything that appears on this list needs immediate attention.

Security updates disabled - Security updates are disabled. This computer is at risk of malware infection.

Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

Heavy RAM usage - Apps are using a large amount of RAM.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Clean up - There are orphan files that could be removed.

System modifications - There are a large number of system modifications running in the background.

Hardware Information:

MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)

Status: Supported

MacBook Pro Model: MacBookPro15,2

2.8 GHz Quad-Core Intel Core i7 (i7-8569U) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/ChannelA-DIMM0 - 8 GB LPDDR3 2133

BANK 2/ChannelB-DIMM0 - 8 GB LPDDR3 2133

Battery: Health = Normal - Cycle count = 529

Video Information:

Intel Iris Plus Graphics 655 - VRAM: 1536 MB

Color LCD (built-in) 2880 x 1800

Drives:

disk0 - APPLE SSD AP1024M 991.97 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [APFS Container] 991.65 GB

disk1 [APFS Virtual drive] 991.65 GB (Shared by 6 volumes)

disk1s1 - m***** - Data (APFS) [APFS Virtual drive] (803.85 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (2.19 GB used)

disk1s3 - Recovery (APFS) [Recovery] (1.24 GB used)

disk1s4 (APFS) [APFS Container] (10.06 GB used)

disk1s4s1 - m***S (APFS) [APFS Snapshot] (10.06 GB used)

disk1s5 - VM (APFS) [APFS VM] (20 KB used)

disk1s6 - Update (APFS) (11 MB used)

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Answer 4

Feb 10, 2024 7:11 PM in response to seganphoto

Run EtreCheck and post the report here so we can examine it for clues.

You can also try running the Apple Diagnostics to see if any hardware issues are detected.

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Answer 5

seganphoto Author

Level 1

6 points

Feb 11, 2024 10:08 AM in response to seganphoto

Software Installs (past 60 days):

Install Date Name (Version)

2023-12-31 macOS 14.2.1 (14.2.1)

2024-01-16 Microsoft Excel (16.81.24011420)

2024-01-16 Microsoft OneNote (16.81.24011420)

2024-01-16 Microsoft PowerPoint (16.81.24011420)

2024-01-18 Microsoft Word (16.81.24011420)

2024-01-18 Microsoft AutoUpdate (4.67.24011420)

2024-01-19 Microsoft Teams (work or school) (23335.208.2601.834)

2024-01-23 Google Drive (1.3.18.216)

2024-01-26 macOS 14.3 (14.3)

2024-01-30 Microsoft Outlook (16.81.24012814)

2024-02-02 Zoom (5.17.5.29101)

2024-02-10 macOS 14.4 (14.4)

Clean up:

~/Library/LaunchAgents/com.DigiDNA.iMazing2Mac.Mini.plist

/Applications/iMazing.app/Contents/MacOS/iMazing Mini.app/Contents/MacOS/iMazing Mini

Executable not found

~/Library/LaunchAgents/com.bluejeansnet.BlueJeansHelper.plist

/Applications/BlueJeans.app/Contents/Resources/daemon/BlueJeansHelper.app/Contents/MacOS/BlueJeansHelper

Executable not found

Diagnostics Information (past 60 days):

2024-02-11 08:17:13 apfsd - High CPU Use (9 times)

First occurrence: 2024-02-08 10:29:04

Executable: /usr/libexec/apfsd

2024-02-11 00:27:02 spotlightknowledged - High CPU Use (15 times)

First occurrence: 2024-02-07 11:58:25

Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged

2024-02-10 22:35:47 knowledgeconstructiond - High CPU Use (10 times)

First occurrence: 2024-02-09 09:49:30

Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/knowledgeconstructiond

2024-02-10 16:49:51 Activity Monitor - Crash (2 times)

First occurrence: 2024-02-10 16:24:27

Executable: /System/Applications/Utilities/Activity Monitor.app

2024-02-10 10:51:25 mdwrite - High CPU Use (2 times)

First occurrence: 2024-02-08 19:58:57

Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdwrite

2024-02-09 22:24:11 backupd - High CPU Use (3 times)

First occurrence: 2024-02-09 22:27:10

Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

2024-02-09 10:40:30 suggestd - High CPU Use (3 times)

First occurrence: 2024-02-07 11:12:36

Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd

2024-02-09 10:37:10 DesktopServicesHelper - High CPU Use

First occurrence: 2024-02-09 10:39:34

Executable: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Resources/DesktopServicesHelper

2024-02-09 08:38:27 ArchiveService - High CPU Use

First occurrence: 2024-02-09 08:40:14

Executable: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/XPCServices/ArchiveService.xpc/Contents/MacOS/ArchiveService

2024-02-08 10:26:25 signpost_reporter - High CPU Use (2 times)

First occurrence: 2024-02-07 09:58:16

Executable: /usr/libexec/signpost_reporter

2024-02-06 10:05:41 Mail.app - High CPU Use

First occurrence: 2024-02-06 10:07:15

Executable: /System/Applications/Mail.app

End of report

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Answer 6

seganphoto Author

Level 1

6 points

Feb 11, 2024 8:04 AM in response to seganphoto

Mounted Volumes:

disk1s1 - m***** - Data [APFS Virtual drive]

Filesystem: APFS

Mount point: /System/Volumes/Data

Encrypted

Used: 803.85 GB

Shared values

Size: 991.65 GB

Free: 174.09 GB

Available: 189.22 GB

disk1s2 - Preboot [APFS Preboot]

Filesystem: APFS

Mount point: /System/Volumes/Preboot

Used: 2.19 GB

Shared values

Size: 991.65 GB

Free: 174.09 GB

Available: 189.22 GB

disk1s4s1 - m***S [APFS Snapshot]

Filesystem: APFS

Mount point: /

Read-only: Yes

Used: 10.06 GB

Shared values

Size: 991.65 GB

Free: 174.09 GB

Available: 189.22 GB

disk1s5 - VM [APFS VM]

Filesystem: APFS

Mount point: /System/Volumes/VM

Used: 20 KB

Shared values

Size: 991.65 GB

Free: 174.09 GB

Available: 189.22 GB

disk1s6 - Update

Filesystem: APFS

Mount point: /System/Volumes/Update

Used: 11 MB

Shared values

Size: 991.65 GB

Free: 174.09 GB

Available: 189.22 GB

USB:

USB31Bus

Apple Inc. - USB3.1 Hub

USB31Bus

Apple Inc. - USB2.0 Hub

Apple Inc - USB-C Digital AV Multiport Adapter

T2Bus

Apple Inc. - Touch Bar Backlight

Apple Inc. - Touch Bar Display

Apple Inc. - Apple Internal Keyboard / Trackpad

Apple - Headset

Apple Inc. - Ambient Light Sensor

Apple Inc. - FaceTime HD Camera (Built-in)

Apple Inc. - Apple T2 Controller

Network:

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Interface en5: iPhone

Interface bridge0: Thunderbolt Bridge

Interface en7: iPad

System Software:

macOS Sonoma 14.4 (23E5191e)

Time since boot: About 2 hours

Notifications:

WhatsApp.app

one notification

Creative Cloud.app

one notification

Security:

Gatekeeper: App Store and identified developers

System Integrity Protection: Enabled

Security Updates: Disabled

Antivirus software: None!

System Launch Daemons:

[Not Loaded] 40 Apple tasks

[Loaded] 179 Apple tasks

[Running] 179 Apple tasks

[Other] 4 Apple tasks

System Launch Agents:

[Not Loaded] 20 Apple tasks

[Loaded] 195 Apple tasks

[Running] 207 Apple tasks

[Other] One Apple task

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Answer 7

seganphoto Author

Level 1

6 points

Feb 11, 2024 8:15 AM in response to seganphoto

Launch Daemons:

[Not Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-10-31)

Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2

[Not Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-03-23)

Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService

[Not Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2024-02-09)

Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system

[Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2023-12-06)

<Empty>

[Not Loaded] com.mersive.ipc.relay.RelayXpc.plist (Mersive Technologies - installed 2022-09-02)

Executable: /Library/Audio/Plug-Ins/HAL/SolsticeDesktopSpeakers.driver/Contents/XPCServices/RelayXpc.xpc/Contents/MacOS/RelayXpc

[Not Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-11-15)

Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon

[Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-11-15)

Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon

[Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-01-18)

Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper

Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-01-18)

Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper

[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-19)

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper

[Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2023-11-08)

[Not Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-02-02)

Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon

Launch Agents:

[Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-10-22)

Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true

[Not Loaded] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-03-23)

Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon

[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-23)

Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon

[Not Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-10-31)

Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot

[Not Loaded] com.canon.usa.EWCService_x86_64.plist (Not signed - installed 2023-10-13)

[Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06)

<Empty>

[Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06)

<Empty>

[Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-11-15)

Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater

[Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2023-11-20)

Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter

[Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-01-15)

Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent

Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-01-18)

Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent

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Answer 8

seganphoto Author

Level 1

6 points

Feb 11, 2024 8:19 AM in response to seganphoto

User Launch Agents:

[Not Loaded] com.DigiDNA.iMazing2Mac.Mini.plist (Not signed - installed 2023-12-23)

Executable: /Applications/iMazing.app/Contents/MacOS/iMazing Mini.app/Contents/MacOS/iMazing Mini

[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-23)

Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled

[Not Loaded] com.bluejeansnet.BlueJeansHelper.plist (Not signed - installed 2023-08-22)

Executable: /Applications/BlueJeans.app/Contents/Resources/daemon/BlueJeansHelper.app/Contents/MacOS/BlueJeansHelper

[Not Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-02-09)

Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2

[Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06)

<Empty>

[Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06)

<Empty>

User Login Items:

[Loaded] Google Drive (Google LLC - installed 2024-01-23)

Application

/Applications/Google Drive.app

[Not Loaded] Microsoft Teams Launcher (Microsoft Corporation - installed 2024-01-19)

Modern Login Item

/Applications/Microsoft Teams (work or school).app/Contents/Library/LoginItems/Microsoft Teams Launcher.app

[Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-11-20)

Modern Login Item

/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

[Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-11-20)

Modern Login Item

/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

[Running] WhatsApp (WhatsApp Inc. - installed 2024-02-06)

Application

/Applications/WhatsApp.app

[Not Loaded] PowerPhotosMenu (Fat Cat Software - installed 2023-10-31)

Modern Login Item

~/Downloads/PowerPhotos.app/Contents/Library/LoginItems/PowerPhotosMenu.app

Applications:

602 apps

61 x86-only apps

One unsigned app

App Extensions:

Plugins:

Intents - /Applications/WhatsApp.app

Notification providers:

ServiceExtension - /Applications/WhatsApp.app

File providers:

Google Drive - /Applications/Google Drive.app

OneDrive File Provider - /Applications/OneDrive.app

Share services:

OneNote - /Applications/Microsoft OneNote.app

Finder sync extensions:

FinderSyncExtension - /Applications/Google Drive.app/Contents/Applications/FinderHelper.app

OneDrive Finder Integration - /Applications/OneDrive.app

Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app

QuickLook Previews:

EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app

com.etresoft.etrecheck4 *.etrecheck

Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-10-22)

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Answer 9

seganphoto Author

Level 1

6 points

Feb 11, 2024 8:58 AM in response to seganphoto

Audio Plug-ins:

MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07)

SolsticeAudio: 5.5.1 (Mersive Technologies - installed 2022-09-02)

ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2022-02-04)

BlackHole2ch: 0.2.10 (Fabian Perez - installed 2023-03-07)

SolsticeDesktopSpeakers: 5.5.1 (Mersive Technologies - installed 2022-09-02)

CoreMediaIO Plug-ins:

EOSWebcamUtility: 1.1.3.0 (Canon U.S.A., Inc. - installed 2022-08-22)

EOSWebcamUtility_x86_64: 1.1.3.0 (Canon U.S.A., Inc. - installed 2022-08-22)

Backup:

Performance:

System Load: 1.68 (1 min ago) 2.13 (5 min ago) 2.10 (15 min ago)

Nominal I/O usage: 0.52 MB/s

File system: 17.01 seconds

Write speed: 2421 MB/s

Read speed: 3067 MB/s

CPU Usage Snapshot:

Type Overall

System: 1 %

User: 4 %

Idle: 94 %

Top Processes Snapshot by CPU:

Process (count) CPU (Source - Location)

EtreCheckPro 19.98 % (Etresoft, Inc.)

WindowServer 15.68 % (Apple)

UserEventAgent (2) 13.60 % (Apple)

NotificationCenter 4.38 % (Apple)

findmybeaconingd 2.92 % (Apple)

Top Processes Snapshot by Memory:

Process (count) RAM usage (Source - Location)

Google Chrome Helper (Renderer) (28) 4.53 GB (Google LLC)

EtreCheckPro 872 MB (Etresoft, Inc.)

Google Chrome 398 MB (Google LLC)

chronod 352 MB (Apple)

kernel_task 343 MB (Apple)

Top Processes Snapshot by Network Use:

Process Input / Output (Source - Location)

mDNSResponder 4 MB / 656 KB (Apple)

rapportd 504 KB / 261 KB (Apple)

biometrickitd 149 KB / 155 KB (Apple)

remoted 72 KB / 96 KB (Apple)

apsd 13 KB / 68 KB (Apple)

Top Processes Snapshot by Energy Use:

Process (count) Energy (0-100) (Source - Location)

WindowServer 7 (Apple)

Google Chrome 0 (Google LLC)

bluetoothd 0 (Apple)

Google Chrome Helper (GPU) 0 (Google LLC)

ControlCenter 0 (Apple)

Virtual Memory Information:

Physical RAM: 16 GB

Free RAM: 66 MB

Used RAM: 10.51 GB

Cached files: 5.43 GB

Available RAM: 5.49 GB

Swap Used: 0 B

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