Does the Apple Store have diagnostic tools that most people do not?

Question

Level 2

410 points

Does the Apple Store have diagnostic tools that most people do not?

I've been having too many problems with my M1 iMac computer. I just solved one by deleting/uninstalling "Hide My Email," something I knew nothing about before I activated it and still don't. Anyway, deactivating that app? seemed to have solved the serious problems I was having.

The problem is, malfunctions like that, mostly with E-mail, keep reoccurring, and I've been wondering if it might be worthwhile to have the Apple people look at it.

I have Onyx, by far my favorite diagnostic and corrective tool. I also use "Clean My Mac," and "Disc Utility," but their usefulness does begin to compare with Onyx, an app that has fixed several "unknown and unfixable" problems for me.

What do you think? Does the Apple Store have useful tools that are unavailable in stores?

iMac 24″, macOS 14.2

Posted on Feb 10, 2024 2:13 PM

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Answer 1

John Galt

Level 10

155,300 points

Feb 10, 2024 2:26 PM in response to Niku

Non-Apple "cleaning" products are destructive scams. Uninstall "CleanMyMac" in accordance with its instructions.

Does the Apple Store have useful tools that are unavailable in stores?

Yes. They do not include "OnyX".

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Answer 2

Mac Jim ID

Level 9

60,554 points

Feb 10, 2024 3:47 PM in response to Niku

CleanMyMac is your problem. These apps should not be installed on your Mac unless you want to deal with the problems they cause:

Cleaners
Optimizers
AnitVirus
VPN

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Answer 3

Tesserax

Level 10

157,896 points

Feb 10, 2024 2:25 PM in response to Niku

Niku wrote:

What do you think? Does the Apple Store have useful tools that are unavailable in stores?

Yes, the Genius Bar, at your local Apple Store, has a number of diagnostic tools that are not available to the general public.

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Answer 4

Yer_Man

Level 10

165,912 points

Feb 10, 2024 4:06 PM in response to Niku

Never install any app that claims to “clean up”, “tune up” or “speed up” your Mac. These apps exist for one reason: to extract money from the wallets of the inexperienced user. What they do can be done in other ways, and mostly what they do is unnecessary, but sounds good. Unfortunately in the hands of an inexperienced user they can do a lot of damage to a Mac OS installation. Avoid.

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Answer 5

Niku Author

Level 2

410 points

Feb 10, 2024 3:45 PM in response to Tesserax

Well, with the help of an Apple technician, I just ran the Apple Diagnostics test. At the end, it said, "No issues found." That makes me feel better, but I would have preferred a lengthier review. Oh, well.

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