iCloud Drive saying it's taking up 300GB of storage, but clearly isn't

Does anyone know why iCloud Drive is claiming it's using ca. 300GB storage, but is not on the MacBook, nor in iCloud?

MacBook Pro (M2 Max, 2023)

Posted on Feb 10, 2024 4:29 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 10, 2024 5:30 PM

If iCloud Drive is showing that it's using approximately 300GB of storage but you can't locate this amount of data on your MacBook Pro or in iCloud, here are a few steps you can take to troubleshoot this discrepancy:


1. Check iCloud Storage:

   - Go to System Preferences > Apple ID > iCloud > Manage. Here, you can see a breakdown of the storage usage across different apps and services in iCloud. Verify if the data storage matches what you see in iCloud Drive.


2. Review iCloud Drive:

   - Open Finder and go to iCloud Drive. Check the files and folders there to see if there are any large items that could be taking up space.


3. Optimize Storage:

   - In iCloud settings on your MacBook Pro, enable "Optimize Mac Storage." This option allows older files to be stored in iCloud and removed from your local storage to free up space.


4. Check Recently Deleted Files:

   - If you deleted files recently, they might still be in the "Recently Deleted" folder in iCloud Drive. Delete them permanently to clear up space.


5. Update iCloud Storage:

   - Sometimes, iCloud storage metrics can take some time to update. Give it some time and check back later to see if the storage usage adjusts.


6. Contact Apple Support:

   - If the issue persists or you can't account for the discrepancy, consider reaching out to Apple Support for additional assistance. They can provide specific guidance based on your iCloud Drive and system setup.


By following these steps, you should be able to get a clearer picture of your iCloud Drive storage usage and identify any discrepancies. For a more in-depth analysis or if you need further help, Apple Support can provide personalized assistance based on your MacBook Pro and iCloud Drive setup.

10 replies
Question marked as Top-ranking reply

Feb 10, 2024 5:30 PM in response to Ashley S 96

If iCloud Drive is showing that it's using approximately 300GB of storage but you can't locate this amount of data on your MacBook Pro or in iCloud, here are a few steps you can take to troubleshoot this discrepancy:


1. Check iCloud Storage:

   - Go to System Preferences > Apple ID > iCloud > Manage. Here, you can see a breakdown of the storage usage across different apps and services in iCloud. Verify if the data storage matches what you see in iCloud Drive.


2. Review iCloud Drive:

   - Open Finder and go to iCloud Drive. Check the files and folders there to see if there are any large items that could be taking up space.


3. Optimize Storage:

   - In iCloud settings on your MacBook Pro, enable "Optimize Mac Storage." This option allows older files to be stored in iCloud and removed from your local storage to free up space.


4. Check Recently Deleted Files:

   - If you deleted files recently, they might still be in the "Recently Deleted" folder in iCloud Drive. Delete them permanently to clear up space.


5. Update iCloud Storage:

   - Sometimes, iCloud storage metrics can take some time to update. Give it some time and check back later to see if the storage usage adjusts.


6. Contact Apple Support:

   - If the issue persists or you can't account for the discrepancy, consider reaching out to Apple Support for additional assistance. They can provide specific guidance based on your iCloud Drive and system setup.


By following these steps, you should be able to get a clearer picture of your iCloud Drive storage usage and identify any discrepancies. For a more in-depth analysis or if you need further help, Apple Support can provide personalized assistance based on your MacBook Pro and iCloud Drive setup.

Feb 11, 2024 2:08 AM in response to Ashley S 96

What is represent in your image are 2 different things at the same time


The top Bar of Red, Orange, Yellow, Green, Blue Grey is the usage on the Internal Drive


The Internal Drive has 65.61 GB used, 119.5 MB in the Bid, Developer has 3.08 GB, Documents 222.22 GB used, Mail 2.78 GB and Messages 3.04 GB Used


The iCloud Drive in Sidebar represents what is on iCloud Drive and trends to accurate


To compare yours to mine - second image below




Feb 11, 2024 2:13 AM in response to 0Wishtobefree0

0Wishtobefree0 wrote:


6. Contact Apple Support:
   - If the issue persists or you can't account for the discrepancy, consider reaching out to Apple Support for additional assistance. They can provide specific guidance based on your iCloud Drive and system setup.

Can the user provide a link or phone number where OP can contact Apple and get additional Support related to their question

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud Drive saying it's taking up 300GB of storage, but clearly isn't

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.