iTunes purchase missing…

A little while ago, I purchased season one of the TV show men in kilts… I can no longer find this in my list of purchases… Where has my purchase gone? If it is no longer available, am I going to be reimbursed the money I paid for it?

Posted on Feb 11, 2024 4:20 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2024 4:00 PM

Hi disneygirl1977,

welcome to the Apple (user-to-user) Community!


Re: "iTunes purchase missing…"


Am no expert on iTunes, yet your request surely deserves some response!


Apple support's online article:

Manage your iTunes Store purchases and settings on iPhone - Apple Support

Eg: says:

"In the iTunes Store, tap More, then tap Purchased".

_________________________________________________________

Buy movies and TV shows from the Apple TV app - Apple Support

Eg says:

"To see all of the movies and TV shows that you purchased, choose Movies or TV shows from the pop-up menu, then click Library in the navigation bar".

___________________________________________________________________________

If needed: See how to: Redownload TV shows and movies that you purchased - Apple Support

or

How to: Download and stream shows, movies, and events from Apple TV+, MLS Season Pass, and Apple TV channels - Apple Support

_________________________________

Re: Where has my purchase gone?


if you haven't found it, and need an explanation:

You may need to reach out to iTunes Support (online chat / phone / email etc.)

There is a "Get support - start now " link at the bottom of their website (link below):

iTunes - Official Apple Support

________________________________________________________________________

Re: "If it is no longer available, am I going to be reimbursed the money I paid for it?"


Refunds generally need to be requested, and then wait until a decision is made from Apple.

How to: Request a refund for apps or content that you bought from Apple - Apple Support


All the best :-)

Similar questions

1 reply
Question marked as Top-ranking reply

Feb 11, 2024 4:00 PM in response to disneygirl1977

Hi disneygirl1977,

welcome to the Apple (user-to-user) Community!


Re: "iTunes purchase missing…"


Am no expert on iTunes, yet your request surely deserves some response!


Apple support's online article:

Manage your iTunes Store purchases and settings on iPhone - Apple Support

Eg: says:

"In the iTunes Store, tap More, then tap Purchased".

_________________________________________________________

Buy movies and TV shows from the Apple TV app - Apple Support

Eg says:

"To see all of the movies and TV shows that you purchased, choose Movies or TV shows from the pop-up menu, then click Library in the navigation bar".

___________________________________________________________________________

If needed: See how to: Redownload TV shows and movies that you purchased - Apple Support

or

How to: Download and stream shows, movies, and events from Apple TV+, MLS Season Pass, and Apple TV channels - Apple Support

_________________________________

Re: Where has my purchase gone?


if you haven't found it, and need an explanation:

You may need to reach out to iTunes Support (online chat / phone / email etc.)

There is a "Get support - start now " link at the bottom of their website (link below):

iTunes - Official Apple Support

________________________________________________________________________

Re: "If it is no longer available, am I going to be reimbursed the money I paid for it?"


Refunds generally need to be requested, and then wait until a decision is made from Apple.

How to: Request a refund for apps or content that you bought from Apple - Apple Support


All the best :-)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes purchase missing…

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.