My I phone is showing a super enlarged photo and is unresponsive. How do I unlock it?

i can’t get the image on the screen to respond when I try to adjust the size of the image


Posted on Feb 11, 2024 1:14 PM

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Question marked as Top-ranking reply

Posted on Feb 11, 2024 1:16 PM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if the screen remains unresponsive.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

1 reply
Question marked as Top-ranking reply

Feb 11, 2024 1:16 PM in response to Thankyou4yourTime

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if the screen remains unresponsive.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

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My I phone is showing a super enlarged photo and is unresponsive. How do I unlock it?

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