How can I tell if the man on the phone is really an Apple Security employee?

While on my Mac, I received a 3 screen alert that my personal information had been compromised (or something like that?). It told me to call a specific phone number which was supposedly Apple Security. He gave his name as David **** with an Apple ID # 7*** He told me to call my credit union which I did and spoke to someone, Mike *****, who told me that 3 withdrawals had been made from my account adding up to thousands of dollars. He told me what he wanted me to do then switched me back to this Apple Security man. He told me to leave my laptop on overnight and he would begin fixing things and that I should not tell anyone about this and that he would call me again (many times) and told me to always ask for his Apple ID. This "fixing" process took many hours over 4 days so far. How can I find out of this process is really being conducted by Apple Security???? Help!


[Edited by Moderator]

MacBook Air 13″, macOS 14.2

Posted on Feb 11, 2024 8:21 PM

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Question marked as Top-ranking reply

Posted on Feb 11, 2024 8:42 PM

Apple will not pop up “security alerts.” What you saw was fake and you called a scam number. You highly likely were not talking to your bank, either. You are being scammed/phished. This is a common scam, never trust these pop ups, emails, or texts saying they are your bank, Apple, Amazon, anyone because they are all lies.


I suggest you immediately call the number on your bank card and/or physically visit and report this to your bank directly so they can secure your bank accounts.


You should call or chat the legit Apple support for assistance to make sure your Mac is cleared from Contact Apple for support and service - Apple Support


As for your Apple ID, immediately follow If you think your Apple ID has been compromised - Apple Support, but DO NOT do this from your Mac.



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Question marked as Top-ranking reply

Feb 11, 2024 8:42 PM in response to Perjury12

Apple will not pop up “security alerts.” What you saw was fake and you called a scam number. You highly likely were not talking to your bank, either. You are being scammed/phished. This is a common scam, never trust these pop ups, emails, or texts saying they are your bank, Apple, Amazon, anyone because they are all lies.


I suggest you immediately call the number on your bank card and/or physically visit and report this to your bank directly so they can secure your bank accounts.


You should call or chat the legit Apple support for assistance to make sure your Mac is cleared from Contact Apple for support and service - Apple Support


As for your Apple ID, immediately follow If you think your Apple ID has been compromised - Apple Support, but DO NOT do this from your Mac.



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How can I tell if the man on the phone is really an Apple Security employee?

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