matt_333 wrote:
I’m not a technical person at all. So what I’m trying to say is I was able to access my iCloud account and backup what I could from there and if I remember correctly it gave me like 2 different dates I could go to. One wouldn’t work and the other worked but it didn’t give me my texts. I believe I backed up everything to there and transferred it from there to my new phone. Does that sound right?
So you've been doing this on a regular basis How to back up with iCloud - Apple Support
and when you got your new phone you did this Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
This is what icloud backs up What does iCloud back up? - Apple Support
Only two reasons I can think as to why it didn't restore:
a. the backup you chose didn't have those text message
b. you has this enabled which isn't part of the backup Set up iCloud for Messages on all your devices - Apple Support