my new ipad pro isn't charging

If the charging cable won’t properly seat or easily fit into the charging port of the iPad, this might indicate that either dirt or lint is obstructing the plug, or the plug or charging socket have been damaged. A damaged charging cable must be replaced - whereas a damaged charging port must be repaired.

If the problem is due to a visible obstruction, you may be able to remove it yourself*. With good light, using a sharpened wooden matchstick or plastic toothpick, very gently try to dislodge a visible the obstruction from the socket. Be careful to avoid damaging the delicate electrical contacts within the socket. Note that a USB-C socket has an obvious "tongue" within the socket.

(*) Removal of an obstruction is often best entrusted to the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) - where the appropriate tools and expertise are available:

Genius Bar Reservation and Apple Support Options - Apple

If the charging problem is not mechanical, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support

Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.

Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.

Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).

If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

If your new iPad Pro is not charging despite using a known working charger, there might be an issue with the charging port or the iPad itself. Here are some troubleshooting steps you can try:

1. Inspect the Charging Port: Check the charging port on your iPad Pro for any debris, dust, or damage. Use a flashlight to see inside the port clearly. If you notice any debris, carefully clean the port using a soft brush or compressed air.

2. Try a Different Charging Cable: Although the charger may work with other devices, the charging cable itself could be faulty. Try using a different Lightning cable to see if that resolves the issue.

3. Restart Your iPad: Sometimes, a simple restart can fix charging issues. Press and hold the Power button until the "slide to power off" slider appears, then slide it to turn off your iPad. Once it's off, press and hold the Power button again until the Apple logo appears to restart it.

4. Update iOS: Make sure your iPad Pro is running the latest version of iOS. To check for updates, go to Settings > General > Software Update. If an update is available, follow the on-screen instructions to download and install it.

5. Reset All Settings: If none of the above steps work, you can try resetting all settings on your iPad Pro. This won't erase your data, but it will reset all settings to their default values. To do this, go to Settings > General > Reset > Reset All Settings. Enter your passcode when prompted, then confirm the reset.

6. Contact Apple Support: If you've tried all of the above steps and your iPad Pro still isn't charging, it's possible that there's a hardware issue with the device. Contact Apple Support or visit an Apple Store or authorized service provider for further assistance and possible repair options.