trying to sync a livescribe Echo SmartPen with macOS 12.7.3

Hi, I'm trying to get an Echo smartpen to work with macOS 12.7.3, but it keeps failing every single time I try to run the Echo Desktop Software. Upon further research using the Terminal, I determined that there's some kind of an error connecting to the device that I can't quite understand. I need this pen for my college classes, and it worked fine in december, so I'm wondering what exactly changed between then and now?


In case someone happens to know how to fix this issue, I'll include the output message I received from the terminal below:


"PenCommService: Livescribe Pulse Smartpen Service (2.6.41.25)

[01240212|16:07:27] [116e58600] [main        ] PenCommService: Starting up (pid: 89739).

[01240212|16:07:27] [116e58600] [Start        ] + 2.6.41.25

[01240212|16:07:27] [116e58600] [SafeBindUnixDomainSo] Parent (/var/tmp/com.livescribe.PenCommService) is not owned by us.

[01240212|16:07:27] [116e58600] [SafeBindUnixDomainSo] Parent (/var/tmp/com.livescribe.PenCommService) is not owned by us.

[01240212|16:07:31] [116e58600] [PenDeviceAdded   ] Device found 0x14140000 (vid 1cfb, pid 1032, class ef)

[01240212|16:07:31] [116e58600] [Start        ] -

[01240212|16:07:32] [70000532a000] [OBEX_TestDevice  test connect

[01240212|16:07:32] [70000532a000] [_usb_connect    Could not open interface. dev = 0x6000021f0020

 (Error 0xe00002c5)

[01240212|16:07:32] [70000532a000] [_usb_disconnect  SetAlternateInterface failed. dev = 0x6000021f0020

 (Error 0xe00002cd)

[01240212|16:07:32] [70000532a000] [OBEX_TestDevice  Device test failed!

Open: Error opening log file "/Library/Application Support/Livescribe/PenComm/PenCommSdk_Service.log". Err=13"


Anyone know a workaround for this error code? I know that if I were to get a Silicon based Mac, the pen will no longer work, but it is supposed to work on an intel based Mac, and I can't figure out why I'm having so many issues. Thanks!

MacBook Pro 16″, macOS 12.7

Posted on Feb 12, 2024 4:23 PM

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trying to sync a livescribe Echo SmartPen with macOS 12.7.3

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