My iPhone went black, what to do?

My iphone 6 plus screen went black despite i reboot it and the battery power is on 98%.



[Re-Titled by Moderator]


iPhone 6 Plus, iOS 12

Posted on Feb 13, 2024 12:29 PM

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Question marked as Top-ranking reply

Posted on Feb 13, 2024 12:31 PM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if the screen is still black.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

2 replies
Question marked as Top-ranking reply

Feb 13, 2024 12:31 PM in response to prabhujee

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if the screen is still black.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

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My iPhone went black, what to do?

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