Need Assistance: MacBook Pro Reset Requires Previous Owner's Password

I've reset my MacBook Pro, but now it's asking for the previous owner's password. Is there a way to bypass this without the password or contact with the previous owner? This clearly outlines your issue and what you're seeking assistance with.

I bought it in a store legitimately.

Posted on Feb 14, 2024 5:26 AM

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Question marked as Top-ranking reply

Posted on Feb 14, 2024 5:36 AM

You will not be able to use the device without the original owners credentials. You may have bought it from someone legitimately, but do you know the history of the computer? Apple does not get involved with 3rd party sales and will only remove the Activation Lock if it was purchased from an Apple Store or Authorized Apple seller and the original purchase receipt with your name on it can be provided. There have been no reports of Apple unlocking a device without that information.


You have 2 options:

  • Return the Mac for a refund
  • Get the original owner credentials to unlock the device.
2 replies
Question marked as Top-ranking reply

Feb 14, 2024 5:36 AM in response to S1mtong

You will not be able to use the device without the original owners credentials. You may have bought it from someone legitimately, but do you know the history of the computer? Apple does not get involved with 3rd party sales and will only remove the Activation Lock if it was purchased from an Apple Store or Authorized Apple seller and the original purchase receipt with your name on it can be provided. There have been no reports of Apple unlocking a device without that information.


You have 2 options:

  • Return the Mac for a refund
  • Get the original owner credentials to unlock the device.

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Need Assistance: MacBook Pro Reset Requires Previous Owner's Password

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