I would like to know why I can't update my apps

For example I want to update my app from capital one and it says I can't

iPhone 12 Pro Max, iOS 17

Posted on Feb 14, 2024 12:09 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 14, 2024 12:16 PM

That's all it says? "You can't"?


If it provides a more informative message then please include that when posting here. Exact wording please.


As a wild guess:


The support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support says you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked".


This is not something you can fix yourself. Click or tap on this link provided by Apple to be put directly in touch with the people who can help you with this issue ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support



1 reply
Question marked as Top-ranking reply

Feb 14, 2024 12:16 PM in response to Peyeye

That's all it says? "You can't"?


If it provides a more informative message then please include that when posting here. Exact wording please.


As a wild guess:


The support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support says you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked".


This is not something you can fix yourself. Click or tap on this link provided by Apple to be put directly in touch with the people who can help you with this issue ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I would like to know why I can't update my apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.