I have been trying to add my US BANK DEBIT BANK CARD to Apple Pay. I am using an iPhone 12 and it won’t work. I used to have this cards available on my iPhone 7 Plus and my other iPhone 12. Please advise how to add these on as I need them I use them often for payment and they are my main bank cards.
iPhone 12
These are just yes or no questions. You’re welcome to copy and past the questions into your reply and then just answer the question with yes or no.
Have you tried logging out of Apple ID?
Do you use a VPN?
Are your cards on any other devices or associated with another Apple ID (spouse etc.)?
Is your iPhone updated to latest version of iOS?
Have you tried a forced restart (not just turning iPhone off and back on)?
Are you using public beta version of iOS?
Are you currently in US or have you traveled overseas recently?
Is your iPhone Region set correctly?
Is your Apple ID Region set correctly?
Have you deleted the Wallet app on your iPhone?
Is the US Bank app on your iPhone and are you logged into the account?
Have you reset Network settings?
Have you reset all settings?
The next step after the last above, is to do an erase of the iPhone and then try adding a card. This can be pretty inconvenient, so that’s a last resort, but would confirm that it is a bank issues and not your iPhone or Apple’s.
When you try to add the card, what exactly does the error message say?
Have you tried logging out of Apple ID?
Yes
Do you use a VPN?
I don’t know what that is
Are your cards on any other devices or associated with another Apple ID (spouse etc.)?
My daughter has the same cards I do, I did this on my iPhone 7 as well and had no issues it’s just when I transferred to the iPhone 12 the cards cannot be added.
Is your iPhone updated to latest version of iOS?
Yes
Have you tried a forced restart (not just turning iPhone off and back on)?
Yes
Are you using public beta version of iOS?
im not sure what a public beta version is but I don’t believe I’m using that.
Are you currently in US or have you traveled overseas recently?
Yes I’m currently in the US I have not traveled anywhere overseas.
Is your iPhone Region set correctly?
Yes
Have you deleted the Wallet app on your iPhone?
Yes
Is the US Bank app on your iPhone and are you logged into the account?
Yes the us bank app is on my phone and I have logged myself out and logged back in.
Have you reset Network settings?
Yes
Have you reset all settings?
How/ what does that affect to do that?
I explained to the bank that error message I was getting and they checked on my account to see if there was any holds or any blocks. They confirmed with me that there is nothing wrong on their end and they gave me a phone number to contact Apple regarding this. I spoke with Apple and Apple said that it’s the CARD issuer who I need to speak with which I already did and they directed me to Apple. Anyhow, Apple cannot help me because they are not the issuer of that card. So I am still stuck in limbo because no one is able to help me and I see other iPhone users had the same question and they did not get answers to it either. But as I stated, I need these cards to be on my Apple Pay because I use them a lot and I don’t usually have the tangible card with me.
I’ll just ask a bunch of questions, so I know what Apple support has had you do. If you don’t want to do that, you can make an appointment and go to an Apple Retail store and talk with one of the geniuses (support staff).
Reset all settings is a reset of all iPhone settings to factory defaults. It does not delete any data such as photos, music or apps and their data.
Here the link that explains how and what is being reset.
Return iPhone settings to their defaults - Apple Support
This step basically confirms that it’s a bank issue.
Just curious, how many times have you tried adding the card in the last 7 days?
What is the exact error message you get when you try to add a card?
It says cannot add card, contact bank issuer. I did contact us bank they told me to contact apple. I have been being ping ponged back and forth and made many numerous phone calls and it still has not be able to be added by anyone. It’s very frustrating and I need my cards. So if you could please shed some light because I’m not making anymore phone calls to my bank or apple that doesn’t work everyone says the issue is not on their end, but a block is obviously coming from somewhere that’s why I cannot add it! My daughter has the iPhone 13 and she could add the same us bank cards to hers no problem.
Sure you can ask the questions now & I can answer them. I did go into the Apple Store already for this issue and explained and showed them what was happening, they the same thing could not help me so I would really need to go back there necessary so we can try the troubleshooting here.
What troubleshooting steps have you done with the bank?
What troubleshooting steps have you done with Apple Support?
So, the answer to both questions I asked is, I haven’t done any troubleshooting? Is that correct?
Well you must not of properly read my answer I’ve stated multiple times
I HAVE TROUBLESHOOTED with both my BANK & APPLE. Neither of them could help me.
it says card not added. Contact your card issuer for more information. I included a photo as well. Like I said I’ve contacted the card issuer they cannot help me as nothing is wrong on their end.
We’ve yet to determine that. But lets go through some basic troubleshooting steps on your iphone, if that’s OK with you?
Depends on what type of troubleshooting it will be but I suppose we can try it.
Can’t add US BANK card debit bank card to Apple Pay
