I am trying to sync my iPhone and iPad for the past 2 days. There are 2 new videos on my iPad I cannot lose but not showing up on my phone. I have deleted lots of photos and videos on iPad to make space. These deleted photos and videos are still on my phone. My phone is saying it synced just now constantly when I refresh. I have turned both devices off several times and no joy. Please help
iPhone 12, iOS 17
Are both devices updated to the most recent version of iPadOS/iOS? If not, ensure that you have updated to the most recent supported version.
Check that you have enabled Photos in iCloud on both devices - noting that both devices must be signed-in to iCloud with the same AppleID:
Settings > [Your Name / AppleID] > iCloud > Photos >
Lastly, force-restart both your iPad and iPhone:
You might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
that didn’t work. Please help
iPad and phone won’t sync up to date photos and videos
