Feels like being shut out of using Word Office 2021

I purchased Microsoft Word's Office 2021 on Feb. 9th, 2024. I followed instructions for download/upload precisely and, every time I try opening the new Word app, the old Word app shows up. I already grabbed, trashed, and deleted trash for the older version yet it still pops up when I try opening the new one. Is this because Apple is having a war with Microsoft? I hate Mac's version, called Pages. It's useless to me. I want to be able to load this new 2021 version and continue on with my writings. Anyone else having this issue?

iMac (M1, 2021)

Posted on Feb 16, 2024 10:10 AM

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Posted on Feb 16, 2024 10:55 AM

It's rkaufmann87 please. I prefer Word to Pages too however I don't rant about it which is against the Terms of Use on these forums, please read them if you haven't. In the event you don't know where the Terms of Use are, there is a link at the bottom of this page.


Also, you have alternatives to buying MS Office, there are free alternatives including LibreOffice which is completely compatible with MS Office and essentially is a an MS Office clone.

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Feb 16, 2024 10:55 AM in response to FLNana715A

It's rkaufmann87 please. I prefer Word to Pages too however I don't rant about it which is against the Terms of Use on these forums, please read them if you haven't. In the event you don't know where the Terms of Use are, there is a link at the bottom of this page.


Also, you have alternatives to buying MS Office, there are free alternatives including LibreOffice which is completely compatible with MS Office and essentially is a an MS Office clone.

Feb 16, 2024 11:03 AM in response to FLNana715A

FLNana715A wrote:

Kaufman - because I need to use it for my volunteer work when my boss is having me work on making more brochures or guides. This is the only time I use it. For my own personal writings, I prefer Word formatting.

Pages seems entirely irrelevant to the actual problem. I agree with KiltedTim that there is some sort of issue with you Microsoft installation and Microsoft is probably the place to go for help.


If it were me, I'd completely uninstall everything Microsoft and start over. I found this:


https://support.microsoft.com/en-us/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

Feb 16, 2024 10:21 AM in response to FLNana715A

What “old Word app” is opening?


If you have an M1 Mac, it’s not even possible for you to have had an older version installed on that machine.

Pages is not Apple’s “version” of Word. It is a stand-alone app. There is no “war” between Apple and Microsoft. It sounds like you haven’t actually installed Office correctly or you have not set the default application for opening word documents, OR the document you’re attempting to open is a pages document, not a Word document.


Feb 16, 2024 10:36 AM in response to KiltedTim

Kilted Tim - I was piggy-backing my son's business Word app because I truly hate using the "stand alone" Pages app that Apple now provides with their iMacs. He no longer works for that business and I am now shut out of that version. So, in order to continue my book writing with a new version of Word, I purchased Office 2021 and, even though I have gotten rid of everything connected with that earlier version of Word, and have correctly downloaded and uploaded Office 2021, the older version of Word is what keeps popping up. Please pardon my rant but I've been doing everything I can possibly do to correct this issue, including sending many messages to Microsoft, to no avail. Being a Mac addict for over 35 years now, I guess I thought I could actually get some help from another Mac addict. Sorry if I sound as though I am at my wits' end. I am!!

Feels like being shut out of using Word Office 2021

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