connecting disabled ipad to new wifi

My ipad us diasbled. I've gone through all the steps to erase the ipad, but I'm told that the erasing is pending until I connect to the wifi. Problem is, this disabled ipad has never been connected to my current wifi.

iPad, iOS 9

Posted on Feb 16, 2024 1:09 PM

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Question marked as Top-ranking reply

Posted on Feb 16, 2024 1:20 PM

You can restore the iPad to factory settings, then either restore a backup or restore to factory settings→If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support



2 replies

Feb 16, 2024 4:30 PM in response to 2284geoff

A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device. If you see a waiting period you can wait and try again to input the correct Passcode; otherwise, the iPad must be restored.


If disabled, your iPad will cannot boot to a running state with an active network connection - and therefore will not respond to a remote erase command.


You may find this support page to be helpful:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support


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connecting disabled ipad to new wifi

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