New Folder: Unable to Upload

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Level 1

9 points

New Folder: Unable to Upload

I don't know why or when this occurred, but a new Folder has appeared automatically in my Photos Library. It has the iCloud symbol in front of it and the folder is entitled: Unable to Upload. When I open the folder it says there are 261 photos and 21 Videos which iCloud apparently could not load. Thumbnail images can be seen when I open the folder, and I recognize them, but many are simply greyed out entirely... without titles. I have plenty of space in iCloud, so why were these images unable to load?? The only thing I recall doing recently is syncing my iMac and iPhone (although I honestly don't recall doing it myself). I also recently updated my software to Sonoma 14 (but likely months ago).

So.... how do I get all photos/videos/screenshots out of the Unable to Upload folder?? I don't want to lose them.

Posted on Feb 17, 2024 11:08 AM

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Answer 1

muguy

Level 10

92,066 points

Feb 17, 2024 4:50 PM in response to Rivergull

Files in the unable to upload either are file types not supported in iCloud Photos or are of insufficient resolution. I've noticed in the past that some may be thumbnails from other files in iCloud. Others are video files not supported in iCloud online but that will work just fine in the Photos app.

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Answer 2

muguy

Level 10

92,066 points

Feb 19, 2024 6:52 AM in response to Rivergull

Yes, items in that folder still exist in the photos app but are not a file type that can sync to the cloud. Set up and use iCloud Photos - Apple Support

if you delete those files, they will delete from photos. You should have an option to show original when two-finger clicking on the image.

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Answer 3

Rivergull Author

Level 1

9 points

Feb 19, 2024 6:07 AM in response to muguy

Thanks, muguy. So you're saying these images/videos were simply not saved to iCloud, but likely continue to exist in Photos? I can live with that ...it's just that many of the 'grayed out' ones no longer show their titles or keywords, making it hard to check their current existence elsewhere. Grrr. Perhaps Time Machine saved them. As for the images I CAN see in the Unable to Upload folder, I fear deleting them until I can confirm that all 261 images still exist within Photos. It's gonna take time to do that Hopefully this won't happen again. Wishing I never synced my iMac and iPhone. Your help is immensely appreciated.

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New Folder: Unable to Upload

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