Part 1 of 2
To avoid the question / answer and question answer scenario
Download the Application Etrecheck ( External Link ) directly from the Developer.
The Application is Not a " Silver Bullet " but only a tool to examine the Hardware / Software used on this computer
This is a Diagnostic Tool that makes no changes to the computer.
It makes a coherent and readable inventory of both the Hardware and Software used on the computer
The application is free or paid for added features.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - >>>> using the Additional Text Icon <<<<
Using EtreCheck
Part 2 of 2
At one time there was an Etrecheck Application available on the Apple Apps Store.
Due to certain constrains place upon the Developer by APPLE, the developer chose to remove it from the Store and make is available Directly from them.
This specific application is well known, on these Forums, as a Go To for trouble shooting and avoiding all the question / answer and question / answer to finally get the issue pinned down.
It is also known and reported by Reliable Sources that, sometimes APPLE SUPPORT has invoked using this same Developer Distributed Version of Etrecheck application to trouble shot computer issues