This iPhone is unable to determine battery health

This iPhone is unable to determine battery health

Posted on Feb 18, 2024 9:26 PM

Reply
2 replies

Feb 18, 2024 9:33 PM in response to pattyjanee08

That means one of two things.


  1. You had your battery replaced by someone other than Apple or an Authorized Apple Service provider or
  2. You have a hardware problem.


If the issue is 1, there may not be anything to be done about it. Apple may or may not be willing to replace the battery. If it's 2, you need to have Apple evaluate the phone.


Start here:


Genius Bar Reservation and Apple Support Options - Apple

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This iPhone is unable to determine battery health

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