Canon Pixma MG5300 Series Double Sided Printing

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Level 1

40 points

Canon Pixma MG5300 Series Double Sided Printing

Recently I upgraded my iMac operating system from OS Mojave to OS Ventura (Version 13.6.4), I run Microsoft Office 2021 Home & Student on the iMac and I use a Canon Pixma MG5340 printer with double sided printing capability.

The double sided printing worked perfectly using OS Mojave/Office 2016 Home & Student, but even when selecting Double Sided Printing in the Print Command Box using OS Ventura/Office 2021 Home & Student, the output is printed on 2 separate pages instead of on both sides of the paper.

Can someone please guide me so my Printer prints double sided correctly.

iMac 21.5″, macOS 13.6

Posted on Feb 19, 2024 4:15 AM

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Answer 1

tbirdvet

Level 6

17,211 points

Feb 19, 2024 4:48 PM in response to brian mck

It appears that double-sided printer selection is grayed out which means not available. Your printer is no longer supported per Canon so you may need to update to a newer model. I'm running the Canon tr8600 series and works great.

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Answer 2

tbirdvet

Level 6

17,211 points

Feb 20, 2024 10:33 AM in response to brian mck

I know of no other setting. Perhaps you can reinstall Office to see the impact if any. The double sided printing will always be grayed out if the document is only one page and it will become visible with multiple pages. This is along shot but try a SMC and PRAM (NVRM) reset.

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Answer 3

brian mck Author

Level 1

40 points

Feb 19, 2024 8:24 PM in response to brian mck

Yes the the double-sided print option is greyed out.

As stated in my original post, double sided printing worked perfectly using OS Mojave/Office Home & Student 2016, but on selecting double sided printing using OS Ventura/Office Home & Student 2021, the output from an Excel single page document prints on 2 separate sheets of paper instead of on both sides of 1 sheet, this after changing the number of copies from 1 to 2 (as I used to do before the upgrading my operating and Office software).

I also tried copying the text for printing under the original text and selected the print range to include both sets of text, but the double sided print option is greyed out - please see screenshot below.

When printing from a Word document or any other source the double sided print option is available, but when printing an Excel document this button is still greyed out.

Perhaps there is some printer setting, other than in the print dialog box, that can be customised?

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Canon Pixma MG5300 Series Double Sided Printing

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