Hi so my sister iphone broke since last year
Hi so my sister iPhone was broken since last year and she just got it fixed now but she forgot the email/password, and passcode. And we can't do anything cause the iPhone is just locked
iPhone 11, iOS 17
It sounds like your sister is experiencing difficulty accessing her iPhone due to forgetting both her Apple ID credentials and the passcode. Here are some steps she can take to regain access to her device:
1. Apple ID Recovery: If your sister has forgotten her Apple ID or password, she can use the "Forgot Apple ID or Password" option on the Apple website to recover her account. This typically involves answering security questions or using account recovery options such as email or phone number verification.
2. Passcode Reset: If your sister has forgotten her passcode, she may need to perform a factory reset on the iPhone. This will erase all data on the device, including the passcode, but will also remove any data that has not been backed up. To perform a factory reset, she can follow the steps outlined in Apple's support documentation for her specific iPhone model.
3. Contact Apple Support: If your sister is unable to recover her Apple ID or reset her passcode on her own, she can contact Apple Support for assistance. They may be able to provide additional guidance or options for regaining access to her device.
It's important to note that performing a factory reset will erase all data on the iPhone, so it's crucial to ensure that any important data is backed up before proceeding with this option. Additionally, your sister may need to provide proof of ownership for the device when contacting Apple Support for assistance.