Why is apple asking me to verify my card info when im purchasing a free app

for the past few weeks i haven’t been anle to download anything because everytime. igo to do anything a notification pops up saying verification required, ive berified my card details like 5 times now and everytime it says “To avoid interruptions to your subscriptions and purchases, verify your payment information or add a new payment method.” even though i’ve already verified my card. Apple also tried to take $10 through my wallet a couple of weeks ago even though i didnt have any subscriptions nor had i bought a paid app, and this whole thing started happening after apple attempted and failed to take money from my card as i had barely anything in it. can someone please help as i urgently need this fixed so i can use certain apps for study’s

iPhone 13, iOS 17

Posted on Feb 20, 2024 8:21 AM

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Question marked as Top-ranking reply

Posted on Feb 20, 2024 3:53 PM

You will need to use the contact Apple link provided. We have no access to your account, so Apple will be able to provide more details. If you previously had a subscription renew or downloaded an app with a free trial that was not cancelled 24 hours before the trial ends, then you will still have that charge if your payment method had been removed. Why do you think that adding your card failed because it was trying to take money from it?

3 replies
Question marked as Top-ranking reply

Feb 20, 2024 3:53 PM in response to axqcz

You will need to use the contact Apple link provided. We have no access to your account, so Apple will be able to provide more details. If you previously had a subscription renew or downloaded an app with a free trial that was not cancelled 24 hours before the trial ends, then you will still have that charge if your payment method had been removed. Why do you think that adding your card failed because it was trying to take money from it?

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Why is apple asking me to verify my card info when im purchasing a free app

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