How to stop Safari from skipping paragraphs on iOS 17.3

Wondering if your country is listed in those countries where the Siri: Neural Text-to-Speech Voice feature works:

Eg:

Siri: Neural Text-to-Speech Voice

• Australia
• Brazil (Portuguese)
• Canada (English)
• China mainland (Mandarin Chinese)
• Denmark (Danish)
• Finland (Finnish)
• France
• Germany
• India (English)
• Ireland
• Italy
• Korea
• Mexico
• Norway (Norwegian)
• Russia
• Spain
• South Africa (English)
• Sweden (Swedish)
• Switzerland (French, German)
• Taiwan
• United Kingdom
• United States (English, Spanish)

Above is from: iOS and iPadOS - Feature Availability - Apple

Re: "Siri using the Listen to page Safari extension: I have an opened case with Apple about this, ... "

To check on a support case with Apple, you may need to enter the case number online:

You may have an email with the case number.

or

See: How to find your Case or Repair ID - Apple Support

or

sign into My Support with the same Apple ID that you used to start your support, service, or repair, then look under the "Recent Activity" section.

ie:

Get up to date information on your repairs, reservations, and tech support cases. And much more.

My Support — Official Apple Support

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Re: "started to stop and skip paragraphs after updating to iOS 17.3

..... problem with Spoken content a wile ago as well."

Wondering if you might want to install iOS 17.3.1 to see if that helps?

About iOS 17 Updates - Apple Support says 17.3.1. is the latest update

and "This update provides bug fixes for your iPhone ..."

To check for updates: Go to Settings > General > Software updates.

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Re: Is someone else experiencing the same issue with the Siri Neural engine voices?

As we are all Apple users, like yourself, in the community, no-one here has access to the information Apple receives from those who use their deices and software. So unless someone experiencing this issue replies to you here, we have no way of knowing for sure.

The only way to reach those who work behind-the-scenes at Apple is through their feedback page. They generally do not reply ... yet updates do often address issues that multiple users report to Apple, or send feedback on. Product Feedback - Apple

All the best :-)

Thank you kindly for trying that recent update, and for your replies. Sorry to hear you still have the problem though, and that you feel so upset about this.

The feedback you sent will reach those who can make changes, and if there are others experiencing similar issues, we may see an update that addresses them.

That likely won't help immediately, however.

You may want to reach out to Accessibility Support to see if more help is available with the issues you have. There are a couple of ways below you can get in contact.

(1) (phone) See: How to contact Apple for accessibility support - Apple Support

or

(2) (online chat / phone / email etc.)

Apple's Accessibility Support Website (info. / support / contact options etc.)

(NB: You can "Get Support" from the link at the bottom of their website:)

See : Accessibility Support - Official Apple Support

All the best :-)

Re: Is there a chance that a complete factory reset could fix it,

or I have to wait for a fix from Apple?

Sorry, just can not guess ... so I do not know. Unless we know the cause of your issues, there is likely no sure-fire solution.

Wondering if you may want to double-check just how you are accessing the feature.

Maybe you can spot where (or even how). things don't work as expected.

Apple's software, like most technology, is set up to work in specific ways, and tested. Apple sets out the specific way in it's guidelines: Eg: For iOS 17

Eg: See: Use Siri to listen to a webpage in Safari on iPhone - Apple Support

and

If needed: Change Siri voice or language - Apple Support

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Else: If you use the Accessibility settings for text to speech: In iOS 17: See how to:

Hear iPhone speak the screen, selected text, and typing feedback - Apple Support

Re: What happens if I install the update through a computer using Finder?

Seems this method of updating works well for many who have some difficulty in uploading ... eg: can help if memory / storage space is nearing full capacity.

More info: Scroll to: Update using your computer in the article below:

Update iOS on iPhone - Apple Support and

What to do: If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support

Re: Does the problem goes away completely?

Sorry, I don't know for sure. Updates often contain bug-fixes, improve security.

About iOS 17 Updates - Apple Support gives details for iOS17.5

Re: I spoke with support due to this issue and in my last interaction they told me to update my iPhone that way

Good to know you are receiving advice from the experts at Apple.

Re: Can someone from Apple please explain to me what’s really happening and if there is an effective fix?

Sorry you still have an issue with that neural voice in Safari. If you haven't already, you may want to update to iOS 17.5.1. I don't know whether it will help, or not.

We are all Apple users, like yourself in the community, so Apple will not read your request. If updating does not help:

You can send feedback to Apple if you wish. They will likely not reply, yet your feedback will reach those who can make changes. If others are also experiencing similar issues, you may contribute to changes in a future update.

Webform: Feedback - Safari - Apple

Thank you for explaining. Wondering why that particular voice skips paragraphs when you use spoken content?

Which setting do you use when the skipping happens ?

Eg: Do you use "Speak Selection" to Select what you want spoken.

or maybe "Speak Screen" to have iPhone read everything onscreen.

Seems to me that support staff just deal with customers needs, and those who work behind-the-scenes just work on the software, and bugs etc. You may need to be patient while they determine the cause ... eg: whether it is an issue with the various different iPhone models, or software versions, or whether it only affects you.

You may want to see if you can keep check on the progress of your case online:

Eg: sign into My Support with the same Apple ID that you used to start your support case, then look under the "Recent Activity" section.

Re: "This only happens with the Siri Text to Speech neural engine voices"

" ... the Siri neural engine voice is the culprit here".

The issue of getting this particular Siri voice to work perfectly for you, right now, on your device, seems hugely important to you, even though other voices apparently work fine. Sorry you are feeling so disappointed.

As you say, I wonder if anyone else has that same issue you do. There seem to be many people who are content with the accessibility features Apple provide, and new or updated features do seem to appear from time to time. We mostly hear from those who are seeking help, or are disgruntled, or even angry, while those who are appreciative and using many features happily are quietly getting on with that.

All software issues, and the bugs that keep appearing, are generally temporary, not permanent. Old or unworkable features get overtaken by new improved features eventually. Patience is often necessary, both for the engineers, and the end-users. Seems the old saying "nothing is perfect under the sun" will always ring true.