11 Replies Latest reply: Aug 24, 2010 8:11 PM by Carolyn Samit
snow520lee Level 1 (0 points)
i'm having troubles to re-open some web sites visited earlier.
I'm on a macbook pro with leopard and safari 5.0.1, all updates installed
Example: www.tgcom.it
The first time opened without any problem, the second time can't open again.
after typing the address and hit the return key, safari display immediately (without even trying to load the page) the white page with the alert:
Safari can't connect to the server.
Safari can't open the page “http://www.tgcom.it/” because safari can't connect to the server “www.tgcom.it”.
I've try already to reset Safari and clean the cache. No changes.
On the same network I have an iMac, which is loading this page anytime without any problem.
As well a windows PC is on the same home network, the page can be loaded too.

Only on this macbook pro i'm experiencing this issue.

I don't know what to think more..... the problem can't be the web-site (it works with other machines)
Other web sites on the macbook are working properly, only three address seams to be blocked from this machine only....

any suggestions???? thanks


iMac 24" 3.06 GHz Intel - WD myBook Studio 1 Tb on WF800, Mac OS X (10.6.1)
  • Klaus1 Level 8 (47,745 points)
    I get the message that the page (your link) does not exist, and am redirected to to:


    which works.
  • snow520lee Level 1 (0 points)
    hi klaus,

    also for www.tgcom.mediaset.it same problem.

  • Klaus1 Level 8 (47,745 points)
    Try deleting all cookies for that site, then restart Safari.

    Any better?
  • snow520lee Level 1 (0 points)
    I've canceled the history, reset safari, canceled all the cookies.

    no changes...... i can't understand where's the problem

  • Klaus1 Level 8 (47,745 points)
    I suspect it has something to do with your ISP.

    Adding Open DNS codes to your Network Preferences, should give good results:

    If you are using a single computer: Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:

    (You can also enter them if you click on Advanced and then DNS)

    Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:


    If your computer is part of a network: please refer to this page: http://www.opendns.com/start/bestpractices/#yournetwork and follow the advice given.
  • snow520lee Level 1 (0 points)
    Hi Klaus,

    I've tried the openDNS, registred as Basic user..... sounds nice the service, BUT....

    my problem still there! I strongly believe that the problem is not in the internet connection (I've tried on home network, company network, free wifi in two different locations.......) always the same result.

    What makes me feel that the problem comes from my macbook is that Safari display the error page in no-time after hitting the return key. It's instantaneous.

    Another clue, i've installed firefox, as well from firefox i get the same result.


  • Carolyn Samit Level 10 (103,360 points)

    Login to another user account. Try Safari there. If Safari can load pages there then at least the issue is just with your user account and not a system wide problem.

    Also, when you see this: Safari can't connect to the server.

    Click the Reload icon in the Safari address bar.

  • snow520lee Level 1 (0 points)
    Dear Carolyn,

    thanks for your post. I've log in as Guest, and I can open the few web sites blocked in my account.

    So you're right, the issue is on my account. Now..... what i can do next to 'repair' the account or safari?

    (also with the the page won't reload properly)

    Thanks again for your help

  • Carolyn Samit Level 10 (103,360 points)
    Hi Marco,

    Try troubleshooting the Safari .plist file.

    Open a Finder window. Select your Home Folder in the Sidebar on the left. It has a small house icon. Then open the Library folder then the Preferences folder.

    Move the com.apple.Safari.plist file from the Preferences folder to the Desktop. Now launch Safari. If you can access those sites, the move the .plist file to the Trash.

  • snow520lee Level 1 (0 points)
    Yes! it works

    Thanks a lot!
    So the com.apple.Safari.plist can be trashed without problems right?

    Do you know why this influenced as well firefox? is firefox using the same preferences of Safari?

    Anyway, I'm so happy it's back in a normal state..... appreciated. :-*

  • Carolyn Samit Level 10 (103,360 points)

    So the com.apple.Safari.plist can be trashed without problems right?


    Do you know why this influenced as well firefox? is firefox using the same preferences of Safari?

    Preferences files can become corrupted, it happens.

    No, Firefox has it's own separate set of preferences.

    I'm glad it's working for you.