iPad Air 4 with charger/battery issues

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iPad Air 4 with charger/battery issues

hello everyone, hope you're doing great! i have a rather peculiar problem with my iPad, and i'm looking for possible solutions before giving in and taking it to a repair shop.

My iPad stopped charging all of a sudden, without notice whatsoever. The charging port is clean, the cable isn't broken (although it isn't on-brand), and the battery was working just fine until now. The iPad itself recognizes that it's being plugged in (i got an accessory notification [Accessory Connected, Unlock iPad to use accessories] when the screen was locked, have already turned it on since getting it), but the iPad isn't charging.

At first, it was charging just fine if i plugged it in, turned the device off then back on, but now that trick doesn't work either. When i turn it off while it's being plugged in, the iPad automatically turns back on so it has to know it's on charger, but it doesn't show any change regarding the battery percentage, not on the icon nor in the settings. I also tried using different cables and got the same result.

i use this iPad for both university and entertainment, and wouldn't really want to part ways with it.

Posted on Feb 23, 2024 4:18 PM

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LotusPilot

Level 10

309,503 points

Feb 24, 2024 2:21 AM in response to mohasleeps

Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.

Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.

Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).

If you continue to experience difficulties when using an appropriate compatible Power Adapter of 12W or greater, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

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iPad Air 4 with charger/battery issues

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