Credit and Debit cards not added to Apple Wallet on a single device - iPhone 15 Pro

I've seen this happen to a couple of people but so far no resolution.


The error I keep getting is "Card Not Added" which is not in this list of error messages. I've been trying to work with the banks and Apple on this issue with no resolution. None of my credit or debit cards will go on to my iPhone 15 Pro - every other device, even my backup 14 Pro works.


I've even sat with an Apple Genius trying to get this to work again but even they are stumped as to why a single device won't add my cards to Apple Pay.


The only thing I've noticed is that for one of my cards there is an extra number for verification that I do not recognise. It's not entered as part of my bank profile and the bank confirmed they do not have any other number on file.


I have my Apple Card and Apple Cash and all loyalty and transit cards but if it's a Debit Card or a Credit card is just gives me the "Card not Added" error.

iPhone 15 Pro

Posted on Feb 24, 2024 1:17 PM

Reply
47 replies

Mar 12, 2024 4:40 PM in response to Jeff Donald

All I know right now is this iPhone IS NOT WORKING!


2 basic features it is supposed to support and ITS FAILING!


No one has a solution.


There is no way to diagnose the problem.


All there are, are repetitive lists of things to do that just seem to make it worse.


Whether the two are connected or not has reached a point where it doesn't matter. This iPhone 15 Pro is not working and no one seems to actually know what the issue is because there is no information to actually use to fix it. Not at the banks, not at the phone providers, not at Apple.


Seems like a very broken system if you ask me.



Mar 12, 2024 5:19 PM in response to anthony.ikeda

Those sound like two different issues:

  1. The "cannot add card" is a bit of a random problem, where you can try a bunch of resetting tactics and calling your bank and waiting an unspecified amount of time until things start working again.
  2. I don't have the watch with a cellular plan, but the Apple Watch eSim is something that your carrier should be able to set up. Can you perform a complete reset of the watch (deleting the esim), and then working with your provider to add it back to the watch?

Mar 12, 2024 5:28 PM in response to anthony.ikeda

The issue is the user (you in this instance) is getting advice from multiple sources. Your basic tier 1 support personnel at a bank doesn’t understand how Apple Pay works or an iPhone works. Yet users encountering more complicated issues prefer listening to the bank as opposed to people that understand Apple Pay and iPhones.


I can propose a solution that will almost definitively point to the issue and confirm it’s not a hardware (iPhone issue) but a bank or payment processor/network issue.


Go online and create a new Apple ID. Don’t worry your existing Apple ID and associated data are safe. Make sure you know your password etc.


Log out of your old/existing Apple ID and log into the new ID.


Restart your device.


Log into your new Apple ID, then try adding a card to your Apple Wallet app.


If the card adds, it’s a bank issue.


If it doesn’t add, it’s an Apple issue.


This method is very accurate. What’s it prove? The issue is outside what Apple can resolve without the co-operation of the bank and/or the payment network.


I know this is harsh. I wish there was a way to express it less bluntly. I never intend to insult, just resolve issues.


If you’re game, I'm willing to assist any way I can. If you’re near an Apple Store, they can assist. Apple Support online/phone can assist too. You can point any Apple Support person to this thread too. Here’s the link,


Credit and Debit cards not added to Apple… - Apple Community


Take some time to mull it over and I’m happy to continue to discuss and/or explain.

Mar 13, 2024 6:08 PM in response to maxihol

That was my post actually. If you research the historical posts on these forums, you'll see different methods of removing cards, resetting things, and trying to add them again to maybe fix this issue.


In order to use Apple Pay, you need to have a passcode/faceID on your iphone. If you disable the passcode, all the cards in your wallet will be removed. Sometimes, this may "reset" things such that you will have success adding some cards back. The risk here is that if you already have cards working in your wallet, and you remove them through this method, you may end up just getting "cannot add card" on those as well.


In summary: Remove passcode/faceID from phone, thus deleting all your cards. Then add your passcode/faceID back again. Then try adding the cards to your wallet.

May 15, 2024 7:56 PM in response to anthony.ikeda

I am having the same "Card Not Added" issue.


Most banks are using Apple's device trust score if it is below than 3 your card can not be added to your wallet Apple's device trust score is a numerical score that helps prevent fraud and security issues. It's based on information about how you use your device, such as the number of emails or phone calls you send and receive. Apple uses the score to determine if you're the only person making purchases on your iTunes account


Apple computes a device trust score on your device when you attempt a purchase using information about how you use your device, including the approximate number of phone calls or emails you send and receive


Summary:

everything in Apple's hand

May 16, 2024 12:58 AM in response to ertutoprak

That’s only partially accurate, at best.


>>Information that you provide about your card, whether certain device settings are enabled, and device use patterns—such as the percent of time the device is in motion and the approximate number of calls you make per week—may be sent to Apple to determine your eligibility to enable Apple Pay. Information may also be provided by Apple to your card issuer, payment network, or any providers authorized by your card issuer to enable Apple Pay, to determine the eligibility of your card, to set up your card with Apple Pay, and to prevent fraud.<<


Apple Pay security and privacy overview - Apple Support


This is an example of a typical decesioning process.



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Credit and Debit cards not added to Apple Wallet on a single device - iPhone 15 Pro

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