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device not recognized by the apple devices app

IOS update was interrupted. Next screen advised to plug into a PC and log into support.apple.com/restore

This advised to download Apple Devices app and select IOS update. Apple Devices app does not show the iPad. Unable to continue.

iPad, iPadOS 17

Posted on Feb 24, 2024 5:36 PM

Reply
1 reply

Feb 25, 2024 6:58 AM in response to elizalex5

Presumably your iPad indicates that it must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

device not recognized by the apple devices app

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