New Apple Pencil 2nd Gen not charging with new iPad Air

Hi! Just bought an iPad Air and corresponding pen. I have tried all troubleshooting options and I still cannot make the pen charge. Options I tried: Bluetooth on /off, device on/off, checked settings regarding the pen, put the device charging to see if it was a battery saving issue.


It is recognised and paired with the device it just does not charge. About to return the device but before doing so wanted to see if any other options existed to save me the time and effort of going to the store (3hours away). Thanks


[Re-Titled by Moderator]

iPad Air, iPadOS 17

Posted on Feb 25, 2024 10:32 AM

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Question marked as Top-ranking reply

Posted on Feb 25, 2024 10:43 AM

Are you certain that your iPad and Pencil are compatible?

Apple Pencil compatibility - Apple Support


If using the new USB-C Pencil, your iPad must be updated to iPadOS 17.1 or later.


These support pages may be helpful with pairing and use of the Pencil with your iPad:

Connect Apple Pencil with your iPad - Apple Support

Charge your Apple Pencil and check the battery - Apple Support


If you continue to experience difficulties, here is one of the better troubleshooting guides:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


Be aware that if your Pencil has been set-aside for an extended period, unused and uncharged, the Pencil battery may have been damaged through deep discharge. In common with all Li-ion batteries, they must always have some level of charge.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. 


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.


Gentle warming of the Pencil (such as placing on a hot water radiator), prior to attempting charging of the Pencil, can sometimes resurrect a dead Pencil battery.

1 reply
Question marked as Top-ranking reply

Feb 25, 2024 10:43 AM in response to CarolinaMontenegro

Are you certain that your iPad and Pencil are compatible?

Apple Pencil compatibility - Apple Support


If using the new USB-C Pencil, your iPad must be updated to iPadOS 17.1 or later.


These support pages may be helpful with pairing and use of the Pencil with your iPad:

Connect Apple Pencil with your iPad - Apple Support

Charge your Apple Pencil and check the battery - Apple Support


If you continue to experience difficulties, here is one of the better troubleshooting guides:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


Be aware that if your Pencil has been set-aside for an extended period, unused and uncharged, the Pencil battery may have been damaged through deep discharge. In common with all Li-ion batteries, they must always have some level of charge.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. 


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.


Gentle warming of the Pencil (such as placing on a hot water radiator), prior to attempting charging of the Pencil, can sometimes resurrect a dead Pencil battery.

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New Apple Pencil 2nd Gen not charging with new iPad Air

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