iPhone 15Pro Always on not working properly

Hello, having my iPhone 15 Pro running on iOS 17.3.1 the always on is not working properly. if I set to turn if off either automatically or after 20 seconds it just keeps the feature on, also the night mode which should color the display red during the night not working. When I bought the phone about 3 weeks ago the automaticall function was working well.

Thanks for your answers

Posted on Feb 25, 2024 9:44 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 25, 2024 10:49 PM

Here are some troubleshooting steps you can try to fix the issue:


Basic checks:

  1. Double-check settings:
    1. Go to Settings > Display & Brightness > Always On Display. Ensure the toggle for "Always On Display" is turned on.
    2. While in the same menu, verify the desired auto-off behavior is selected (e.g., "When iPhone is locked" or "After 20 seconds").
  2. Restart your iPhone: Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  3. Disable Low Power Mode: Low Power Mode may disable Always On Display to conserve battery. Go to Settings > Battery and turn off Low Power Mode.


Advanced troubleshooting:

  1. Update to the latest iOS version: Outdated software versions can sometimes cause malfunctions. Go to Settings > General > Software Update. Install any available updates.
  2. Reset Network Settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings: Only network settings are removed.
    1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
    2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
    3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
    4. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
  3. Reset All Settings: If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  4. Contact Apple Support: If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.


1 reply
Question marked as Top-ranking reply

Feb 25, 2024 10:49 PM in response to Viktor84svk

Here are some troubleshooting steps you can try to fix the issue:


Basic checks:

  1. Double-check settings:
    1. Go to Settings > Display & Brightness > Always On Display. Ensure the toggle for "Always On Display" is turned on.
    2. While in the same menu, verify the desired auto-off behavior is selected (e.g., "When iPhone is locked" or "After 20 seconds").
  2. Restart your iPhone: Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  3. Disable Low Power Mode: Low Power Mode may disable Always On Display to conserve battery. Go to Settings > Battery and turn off Low Power Mode.


Advanced troubleshooting:

  1. Update to the latest iOS version: Outdated software versions can sometimes cause malfunctions. Go to Settings > General > Software Update. Install any available updates.
  2. Reset Network Settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings: Only network settings are removed.
    1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
    2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
    3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
    4. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
  3. Reset All Settings: If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  4. Contact Apple Support: If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.


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iPhone 15Pro Always on not working properly

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