Macbook Air (M1): USB-C ports problem

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Level 1

4 points

Macbook Air (M1): USB-C ports problem

Recently, I discovered that my macbook is not charging and also not picking up any external hard drive through USB-C ports. Other things are working fine. Somehow it got discharged and as ports were not working. I visited one of the authorized service center and told them that the ports are not working. The person said that they need to submit the MacBook and check what the problem is. I submitted the MacBook, after 2 days I got a call that motherboard has some defect and needs to be replaced that will cost 45000(INR).

After some days, I called another authorized service center and told them that the ports are not working and needs to replace them. They again told me the same thing that first they will submit and check what’s wrong.

I wanted to ask if motherboard was the problem how other things are working perfectly, only the ports are the problem.

Is this the way how apple service Center function generally?

MacBook Air 13″, macOS 14.2

Posted on Feb 26, 2024 3:01 AM

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Answer 1

HWTech

Level 9

60,332 points

Feb 27, 2024 1:43 PM in response to moulik274

Unless the contacts on the USB-C ports are damaged, it is unlikely the I/O Board is at fault and it would be a Logic Board issue. The only time I've had to replace an I/O Board on these laptops is for them being damaged....the I/O Boards don't typically fail on their own. At least in my own personal experience supporting thousands of my organization's Apple laptops. I do see the USB-C ports on many of my organization's laptops damaged by liquid, but usually the I/O Board must be physically removed from the laptop to be properly examined which I believe is fairly easy for the tech to do on the Apple Silicon M-series Macs, plus it is easy for the tech to test a known good I/O Board just for confirmation.

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Macbook Air (M1): USB-C ports problem

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