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I need to update payment Information but when I click on update it says verification failed: there was a problem connecting to the server. And when I back out and click on my name. Payment & shipping isn’t even clickable. It’s light grey as it’s not even an option. Please advise
[Re-Titled by Moderator]
iPhone SE, iOS 11
If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.
- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support
Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes and turn on.
- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.
Unable to add payment method to Apple ID
