how come I’m not allowed to download without a credit card it keeps telling me that I’m having a problem with a payment that I don’t owe anything to Truby try to collect some money that’s a clothing site

trying to download the new version of Capital One app and it won’t allow me to because it’s saying I have a purchase problem that I don’t

iPhone 12, 17

Posted on Feb 26, 2024 4:45 PM

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Question marked as Top-ranking reply

Posted on Feb 27, 2024 3:45 AM

You usually need a payment method -

You usually need a functioning payment method for your account. Even to re-download or update apps and for free apps. You can find the acceptable payment methods for your country here;

Payment methods that you can use with your Apple ID - Apple Support


M1 Mac mini, macOS 14.3.1;  Watch, series 7 GPS/cellular, watchOS 10.3.1; iPhone 12 Pro, iOS 17.3.1; TV 4th Gen, tvOS 17.3; HomePods, audioOS 17.3 and Airport Express w/ Airplay 2

1 reply
Question marked as Top-ranking reply

Feb 27, 2024 3:45 AM in response to estella202

You usually need a payment method -

You usually need a functioning payment method for your account. Even to re-download or update apps and for free apps. You can find the acceptable payment methods for your country here;

Payment methods that you can use with your Apple ID - Apple Support


M1 Mac mini, macOS 14.3.1;  Watch, series 7 GPS/cellular, watchOS 10.3.1; iPhone 12 Pro, iOS 17.3.1; TV 4th Gen, tvOS 17.3; HomePods, audioOS 17.3 and Airport Express w/ Airplay 2

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how come I’m not allowed to download without a credit card it keeps telling me that I’m having a problem with a payment that I don’t owe anything to Truby try to collect some money that’s a clothing site

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