upgrade fails due to s.ma.r.t. errors while s.m.a.r.t. status is not supported on my computer

When I try to upgrade my iMac (model 2019) which is running MacOS Catelina 10.15.7 to MacOS Sonoma (14.3.1), I get an error. It says I cannot upgrade because my disk displays s.m.a.r.t. errors. In DiskUtiliy, however, it says that s.m.a.r.t. status is not supported for my disk. When I look around at the internet it appears that Mac computers from 2019 should indeed no longer use s.m.a.r.t. to detect disk errors but I cannot upgrade my operating systems because of such errors.

MacBook Pro 13″, macOS 10.12

Posted on Feb 27, 2024 6:00 AM

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8 replies

Feb 28, 2024 3:49 AM in response to bargeljiske

bargeljiske wrote:

No, it is still the original drive.


Yes, you could replace the drive. But this involves doing major surgery to to your iMac.

Instead, a simple and effective solution is to get yourself a nice external SSD, install the OS and boot from it.

It can be done by the user, is very inexpensive and your mac will be more responsive than before (especially if it had only an internal HD, but even if it was a fusion drive, it will be faster).

Feb 28, 2024 4:39 AM in response to Luis Sequeira1

Luis Sequeira1 wrote:


bargeljiske wrote:

No, it is still the original drive.


Yes, you could replace the drive. But this involves doing major surgery to to your iMac.
Instead, a simple and effective solution is to get yourself a nice external SSD, install the OS and boot from it.
It can be done by the user, is very inexpensive and your mac will be more responsive than before (especially if it had only an internal HD, but even if it was a fusion drive, it will be faster).

Here I ask not knowing the Hardware aspect in details


Would the Logicboard also come into play re SMART Issues ?

Feb 28, 2024 5:01 AM in response to bargeljiske

bargeljiske wrote:

Why not replace the hard disk instead?

iMac hard drives are not user-replaceable. You could take it in to Apple and they could replace it, for a fee. But all that would do for you is allow you to upgrade to Sonoma, which you will almost certainly regret.

I have an 27 inch screen and the new imacs only come with 24 inch screens.

So buy a Mini or Studio with a 27" Studio Display.

Buying a new one would therefore feel like a downgrade.

It would not. Once you go Apple Silicon, you'll never go back. It's like night and day. Your previous, top-of-the-line Intel computer will feel like a museum relic.


A new computer will, of course, run Sonoma, but with Apple Silicon and those crazy fast SSDs, it will have enough performance for Sonoma. You'll get to experience the new Sonoma bugs with great performance, instead of in slow-motion with the old computer.

I do not mind replacing the hard disk, I just wonder whether it is really necessary since the Disk utility app reports no errors. Furthermore, it says "  S.M.A.R.T. status: Verified" in the System Information, which seems to indicate that the disk has no errors.

SMART errors, and any kind of hardware failure check, doesn't work that way. There are only two results - failure and undetermined. Once you have any kind of failure, any "OK" or "Verified" results are meaningless.


You've had a failure to install due to a SMART failure. That's a definitive failure. In fact, it is the only time the system ever really checks for a SMART failure. So, yeah, it's most definitely dead.

Feb 28, 2024 2:25 AM in response to etresoft

Why not replace the hard disk instead? I have an 27 inch screen and the new imacs only come with 24 inch screens. Buying a new one would therefore feel like a downgrade. I do not mind replacing the hard disk, I just wonder whether it is really necessary since the Disk utility app reports no errors. Furthermore, it says "  S.M.A.R.T. status: Verified" in the System Information, which seems to indicate that the disk has no errors.

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upgrade fails due to s.ma.r.t. errors while s.m.a.r.t. status is not supported on my computer

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