Can’t download an app.

Why does it ask for payment information on a free app? Then it won’t let me download after I go to payment and log into it??

iPhone 12 Pro Max, iOS 17

Posted on Feb 28, 2024 11:01 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 28, 2024 11:09 AM

Most apps on the App Store contain:

  • Free Trial - you will be charged if not cancelled 24 hours before the trial ends.
  • In-App Purchases - options provided by the developer for additional purchases
  • Subscription


You may need a payment method even for free apps as described here:

If you can’t download or update apps - Apple Support


As for problems with your payment method, you will want to contact Apple directly:

Contact Apple for support and service - Apple Support

3 replies
Question marked as Top-ranking reply

Feb 28, 2024 11:09 AM in response to Kountryboy117

Most apps on the App Store contain:

  • Free Trial - you will be charged if not cancelled 24 hours before the trial ends.
  • In-App Purchases - options provided by the developer for additional purchases
  • Subscription


You may need a payment method even for free apps as described here:

If you can’t download or update apps - Apple Support


As for problems with your payment method, you will want to contact Apple directly:

Contact Apple for support and service - Apple Support

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Can’t download an app.

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