How to reset security question?

How to reset security question?

Posted on Feb 29, 2024 12:15 AM

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Question marked as Top-ranking reply

Posted on Feb 29, 2024 6:01 AM

Realize that several years ago Apple transitioned to using to two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that is out of date. If the instructions work then fine; if they do not (e.g., “not enough information”) then you will have to change to the newer security method if you can. Apple has been persistently encouraging users to switch to the newer security system and will only help you do that. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple ID - Apple Support to try to change to two factor authentication.


If that does not work, contact Apple ID support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple ID Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option. Good luck!


2 replies
Question marked as Top-ranking reply

Feb 29, 2024 6:01 AM in response to dagangLi

Realize that several years ago Apple transitioned to using to two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that is out of date. If the instructions work then fine; if they do not (e.g., “not enough information”) then you will have to change to the newer security method if you can. Apple has been persistently encouraging users to switch to the newer security system and will only help you do that. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple ID - Apple Support to try to change to two factor authentication.


If that does not work, contact Apple ID support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple ID Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option. Good luck!


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