More than 60 days and I haven’t received any refund

I have canceled a subscription on 24th of December and I have been told that it’s refunded through store credit but I don’t see any amount on my account. It’s more than 60 days now.

how much more do I have to wait?

Posted on Feb 29, 2024 8:45 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 1, 2024 12:56 PM

Hi deepti245,

welcome to the Apple (user-to-user) Community!


Re: More than 60 days and I haven’t received any refund


We are all Apple users, like yourself, in the community. No-one here has access to your accounts or details in order to check this out for you.


Seems refunds are made to the same payment method that was used for the purchase.

eg: You may need to check through statements from your card-provider, or check with them if the refund hasn't been processed and hasn't appeared on your statements.

_____________________________________

Re: how much more do I have to wait?


See how long refunds from the App Store or other Apple services generally take:

Check the status of a refund for apps or content that you bought from Apple - Apple Support


How to: Check your Apple Account balance - Apple Support


If needed:

See the Billing and Subscriptions Support website (info. / support / contact options etc.)

There's a "Get Support - start now " link (online chat / phone / email etc.)

at the bottom of their webpage (link below)::

Subscriptions and Billing - Official Apple Support


All the best :-)


1 reply
Question marked as Top-ranking reply

Mar 1, 2024 12:56 PM in response to deepti245

Hi deepti245,

welcome to the Apple (user-to-user) Community!


Re: More than 60 days and I haven’t received any refund


We are all Apple users, like yourself, in the community. No-one here has access to your accounts or details in order to check this out for you.


Seems refunds are made to the same payment method that was used for the purchase.

eg: You may need to check through statements from your card-provider, or check with them if the refund hasn't been processed and hasn't appeared on your statements.

_____________________________________

Re: how much more do I have to wait?


See how long refunds from the App Store or other Apple services generally take:

Check the status of a refund for apps or content that you bought from Apple - Apple Support


How to: Check your Apple Account balance - Apple Support


If needed:

See the Billing and Subscriptions Support website (info. / support / contact options etc.)

There's a "Get Support - start now " link (online chat / phone / email etc.)

at the bottom of their webpage (link below)::

Subscriptions and Billing - Official Apple Support


All the best :-)


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More than 60 days and I haven’t received any refund

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