Received an email stating I would be issued an Apple Gift Card but I never received it

I received the email stating I would be issued a gift card but I never received it.


[Re-Titled by Moderator]

Posted on Mar 1, 2024 4:31 AM

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Question marked as Top-ranking reply

Posted on Mar 1, 2024 4:29 PM

Hi vincej2015,

welcome to the Apple (user-to-user) Community!


Re: "Received an email stating I would be issued an Apple Gift Card but I never received it"


I guess you have checked through your emails from Apple, and checked your "Junk" email too.


As we are all Apple users, like yourself, in the Community, no-one here has access to your accounts or details in order to check this out for you.


If the gift card was the result of making a purchase: you could try checking your online order to see if there's any info about the Gift Card, or it having been sent, there.

Eg: Sign in to My Support with your Apple ID and password

or

If you are in the USA you could call 1-800-APLCARE to make enquiries:


Else: You can see a list of Apple phone numbers around the world (link below)

Contact Apple for support and service - Apple Support

__________________________

More info. on Apple gift cards

Payment, Financing, Refunds and VAT - Shopping Help - Apple

says:

"To redeem any Apple Gift Card or App Store & iTunes Gift Card into your Apple Account Balance, simply enter or scan the PIN. We send electronic Apple Gift Cards to the card recipient via email. Using this email, the recipient can easily redeem the card’s value to their Apple Account Balance for online purchases or use the PIN at an Apple Store, on apple.com, and in the Apple Store app.


For physical Apple Gift Cards, the PIN can be found on the gift card insert. On previous-generation Apple gift cards, reveal the PIN by peeling or scratching off the covered area on the back of the card.


For electronic gift cards, the PIN can be found in the email.

Please keep the card in your possession until the order has been processed and delivered."


Hope there's something here that can help you resolve this issue :-)

1 reply
Question marked as Top-ranking reply

Mar 1, 2024 4:29 PM in response to vincej2015

Hi vincej2015,

welcome to the Apple (user-to-user) Community!


Re: "Received an email stating I would be issued an Apple Gift Card but I never received it"


I guess you have checked through your emails from Apple, and checked your "Junk" email too.


As we are all Apple users, like yourself, in the Community, no-one here has access to your accounts or details in order to check this out for you.


If the gift card was the result of making a purchase: you could try checking your online order to see if there's any info about the Gift Card, or it having been sent, there.

Eg: Sign in to My Support with your Apple ID and password

or

If you are in the USA you could call 1-800-APLCARE to make enquiries:


Else: You can see a list of Apple phone numbers around the world (link below)

Contact Apple for support and service - Apple Support

__________________________

More info. on Apple gift cards

Payment, Financing, Refunds and VAT - Shopping Help - Apple

says:

"To redeem any Apple Gift Card or App Store & iTunes Gift Card into your Apple Account Balance, simply enter or scan the PIN. We send electronic Apple Gift Cards to the card recipient via email. Using this email, the recipient can easily redeem the card’s value to their Apple Account Balance for online purchases or use the PIN at an Apple Store, on apple.com, and in the Apple Store app.


For physical Apple Gift Cards, the PIN can be found on the gift card insert. On previous-generation Apple gift cards, reveal the PIN by peeling or scratching off the covered area on the back of the card.


For electronic gift cards, the PIN can be found in the email.

Please keep the card in your possession until the order has been processed and delivered."


Hope there's something here that can help you resolve this issue :-)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Received an email stating I would be issued an Apple Gift Card but I never received it

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