Apple tv + freezes every 15 min.

While streaming from My iPhone using HDMI cable into the TV the content sound and picture is perfect for only 15 min. Picture freezes sound continues. Need to close the Apple TV app and restart, content continues right where it froze and continues for another 15 min then need to repeat the process as described above.


This does not happen on other streaming services, only Apple tv+ app.


It is not a problem with the HDMI cable as i have used different ones.


it also does not happen on my Ipad only the iPhone.

iPhone 14 Plus

Posted on Mar 2, 2024 4:51 PM

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8 replies

Mar 2, 2024 11:05 PM in response to Marc4a

As you've pinpointed the problem with the iPhone, kindly consider attempting the following solution. --> General Troubleshooting iPhone Issues: St… - Apple Community


If everything fails...

Get a Genius Bar Reservation and Apple Support Options - Apple

When you encounter issues with your Apple devices, the Genius Bar at Apple Retail Stores is the go-to place for expert assistance. The Genius Bar is staffed by knowledgeable Apple employees, often referred to as "Geniuses," who can diagnose and resolve a wide range of hardware and software-related problems. To ensure personalized attention and a convenient visit, Apple provides the option to schedule a Genius Bar Reservation.


Contact Genius Bar.

Manage Reservations - My Reservations - Apple



Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

  1. If you prefer face-to-face assistance, you can visit an Apple Retail Store. Apple Retail Stores are designed to provide a hands-on experience with Apple products and offer support services. You can speak with Apple specialists, known as "Creative Pros" in some locations, who can assist you with product-related inquiries or minor troubleshooting.
  2. In addition to Apple Retail Stores, there are Apple Authorized Service Providers (AASPs) that are authorized to perform repairs on Apple products. AASPs are independent businesses certified by Apple to offer service and repairs for various Apple devices.
  3. If visiting a physical location is not possible or convenient, you can seek support by contacting Apple Support. Apple offers various channels for support, including phone support, live chat, and email. The official Apple Support website provides information on how to reach out to Apple for assistance.


Finally, you can also start a repair log or track the status of existing repair --> Apple Repair and Repair Status Check - Official Apple Support


In summary, Apple provides customers with a range of support options, including the Genius Bar Reservation system, visits to Apple Retail Stores or Authorized Service Providers, and various channels to contact Apple Support for assistance with their products. These services aim to ensure that Apple users receive the necessary help and support whenever they encounter issues with their devices.


Mar 4, 2024 12:46 PM in response to Marc4a

I am having the same issue. It started immediately after updating to 17.3.1. I have talked to Apple a few times, they are still working on the issue. Something must take place, either on the phone or in the app, exactly 15 minutes after starting a movie or show that causes the problem, because it is not about 15 minutes but at 15 minutes when the problem occurs. If you find a solution, let us know.

Apple tv + freezes every 15 min.

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