We’ve noticed recently on my son’s screentime he’s showing as using the phone through the night even when he’s not on it. We get grey bars (no colour or suggestions of where the phone was used) and the usage doesn’t show up in any of the categories. We start each day having used 7 hours already! It’s a new iPhone 13 using 17.3 so all up to date - any ideas how we can stop this? It’s also stopped showing notifications under pick ups…
iPhone 13
Refer to Pic 3 below, there are three Categories*** displayed Social "1" (Blue), Utilities "9" (Aqua), and Health & Fitness "8" (Orange).
Every other Category*** is shown as Grey. i.e. 2,3,4,5,6,7,10,11, and 12
Refer to the list of Categories listed below and pic 1 where Category Serial No. 1 (Social), 7 (Reading), and 12 (Others) are shown Blue, Aqua, and Orange
In this case (Pic 1), all other categories serial nos. 2,3,4,5,6,8,9,10 and 11 are Grey
Pic 1
*** There are 12 board level Categories in Screen Time
The graph displays the top 3 (Time used by the user) category legends on the X-axis. Anything other than these legend categories is a Grey bar in the graph
Pic 3
In the above pic, the Most Used apps are displayed. Tap on Show More to see all the apps.
Or tap Show Categories Scroll Down and tap Show more
Tap on Show Apps and Websites
For example:
If the user has used Games, Entertainment & Others category apps for the maximum time during a period then the graph will show these three categories in the X axis as legends and the remaining categories will be shown in Grey Colour.
The GIF below will illustrate the graph from 3 iOS devices
iPhone 6 iOS 12.4.5
iPhone SE iOS 13.3.1
iPad Pro 9.7" Wifi+Cellular iOS 13.3.1
GIF 1
I’m really sorry, thank you for your reply but this doesn’t really make much sense. I understand the categories but these are grey bars and he most definitely isn’t on his phone for 7 straight hours through the night. So what would be causing them?
I have the same issue as the poster. The part you are not explaining is that when we go through all of the time spent on all of the apps listed as being used, the time does not add up (not adding up the categories but the time per app). I have 8 hours of missing app usage time that is shown in grey bars overnight but not shown in the list of apps used. There are also no pick up events during this time. I have downtime turned on during this time and I have possession of the phone overnight so I know that it was not used during these hours.
Grey bars on screen time when iPhone not in use
