Episode missing from box set purchase

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Episode missing from box set purchase

I purchased Spiral the complete box set but when I try to watch S5 episode 6 it wants me to pay for that episode separately. All other episodes play fine. This issue is on all my devices (iPhone, Apple TV 4K, MacBook Pro and imac). I spoke to support and their advice was to redownload it (I can’t without paying, I’m streaming anyway and you can’t download to an Apple TV even if you wanted to). So I can’t be one of the episodes I’ve already paid for without buying it again individually. Has anyone else had this issue and managed to fix it?

Apple TV 4K, tvOS 17

Posted on Mar 3, 2024 1:49 PM

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Answer 1

Mar 3, 2024 4:39 PM in response to teddog89

S05E06 seems available from my lookup, but I didn’t purchase it, so no full test.

On the episode Details page, try scrolling down to How to Watch, then select the wanted content provider for this [tv Store].

If the issue persists, then please contact the iTunes Store staff about this.

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Answer 2

Mar 4, 2024 3:10 AM in response to teddog89

One more thing to try, that I can think of:

Remove the show from Up Next: Click-and-hold an episode tile for this show in the Up Next row. Then select Remove from Up Next.

Force-quit the Apple TV app. Restart the device.

Then go to your Library in the Apple TV app to select the wanted episode to play. (This will add the show back to Up Next automatically.)

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Answer 3

teddog89 Author

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Mar 4, 2024 1:09 AM in response to Urquhart1244

Yes I know it’s available as I explained. It was supposed to have been included in the complete box set which I purchased, but Apple want me to buy that and S6 E2 separately. I had a long chat to support and after over half an hour of trying to get him to understand how an apple box works and that it’s a purchase rather than included with my subscription his response was: ‘Actually to be honest, this is really unusual issue’. But I’m still no closer to getting the missing episodes which I’ve already paid for

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Answer 4

teddog89 Author

Level 1

5 points

Mar 4, 2024 4:59 AM in response to Urquhart1244

Thank you for the suggestions. I spoke to someone over the phone and it turns out it was a one in a million glitch, they are refunding the money and I have to purchase again. So it wasn’t anything that could be solved at my end, it was an error with the iTunes Store system (or whatever it’s called now!)

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Answer 5

Jun 3, 2024 12:29 PM in response to teddog89

Ugh, this is what I was expecting and dreading from Apple. I recently purchased The Closer box set and S5:E11 and S5:E12 won't play - I can't remember the exact message, something like: trouble accessing now. Troubleshooting, closing down and reopening, and spot checking on different days did not do anything. I don't have an Apple TV so haven't tried the above suggestion. Will deal with Apple about it when I have the time and energy. So frustrating, but glad you were able to finally access the episodes.

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Episode missing from box set purchase

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