An error has occurred. Unable to display information about the selected item.

Hello,

I have a keychain access issue.

I'm have a new Macbook and setup my Enterprise account. Part of my job is to view the expiration dates on certificates for other users. This should be a simple process but when I click on the certificate, there's a button "view certificates" I should be able to click on and see the expiration date and basic details on that specific certificate.

The problem I have is that when I click on "view certificates", I get the error: "An error has occurred. Unable to display information about the selected item."

I've tried steps online but to no avail. How can I get this fixed? My two other coworkers are able to just click on that button and view the certificate details, except for me. I've attached the screenshot.

Thank you for your help

Regards

JJ