How do I erase a dead iPhone 14 that won’t turn on?

After an apple update my iPhone 14 turned itself off and never came back on. Verizon replaced the phone but I need to return the old one. I’m happy to do this however I want to have all of my personal info. erased first. I was told to erase through iCloud so I did that but it says the phone will be erased once it’s connected to the internet. Since I can’t turn it on I can’t connect to the internet so I have to send it back with all of personal info - photos, banking info, etc. I’m writing to ask if there is any other way. I don't want to pay the fee to Verizon to keep the phone ($1200). But I can’t believe the only option from Apple is to send all your personal info back and pray it doesn’t fall into the wrong hands. Anyone else have this problem? I’ve heard from different people at Verizon that this has been happening. Is it a problem with the phone or the updates? I appreciate any help.


thx.

Posted on Mar 4, 2024 2:41 PM

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7 replies

Mar 4, 2024 3:54 PM in response to MgpMD

MgpMD wrote:

Thanks. In what seems like terrible luck I had temporarily disabled my passcode the night before. I’ll never do that again!


That would be bad, yes.


From earlier:


But I can’t believe the only option from Apple is to send all your personal info back and pray it doesn’t fall into the wrong hands.


The expectation is to have the necessary protections such as passcodes or backups are in place prior to the failure, as all hardware will inevitably and inexorably fail.


The device passcode is the data decryption key, in this case.


Once the device fails, it fails.


If there was no passcode or no backup or whatever, then the data clearly wasn’t valuable enough to warrant that concern. (Unfortunately, most of us get to learn these lessons the hard way.)


Local preference for passcode is longer is better, with more than a dozen characters in use, and with Face ID or Touch ID to reduce how often the passcode needs to be entered, and with Stolen Device Protection enabled.


If the last two letters on your nick here are a title and if there’s potentially any sensitive data on that device related to that title, I’d seriously consider shredding the device. USD$1200 is cheap, as compared with a potential data disclosure and entanglements from a no-passcode-protected device.

Mar 4, 2024 2:55 PM in response to MgpMD

The strength of the existing passcode and the pending erase are the available option for protecting that data, as well as whatever trust you might have in Verizon and affiliated organizations.


If your data is sufficiently sensitive that the passcode and the pending erase (and Verizon security) are deemed insufficient for your needs, work with a data destruction firm and destroy the iPhone.

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How do I erase a dead iPhone 14 that won’t turn on?

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