I need to set up an online appointment with Genius Bar regarding my new Apple Mac
how do I make an appointment with Genius Bar on line, thank you
MacBook Pro 13″, macOS 12.7
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
how do I make an appointment with Genius Bar on line, thank you
MacBook Pro 13″, macOS 12.7
valifromca wrote:
how do I make an appointment with Genius Bar on line, thank you
If it is a hardware issue you are within the window—
You have 14 calendar days to return an item from the date you received it.
you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status
Only items that have been purchased directly from Apple, either online or at an Apple Retail Store
Apple - Legal - Sales Policies - U.S. Retail Sales
Make an appointment...I would contact your local store and see if you can just walk it in or need an appointment.
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
From iOS device using the "Apple Support.app” to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
Local USA—
Store List - Apple Store - Apple
Around the World—
Choose your country or region - Apple
I need to set up an online appointment with Genius Bar regarding my new Apple Mac