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chadders Level 1 Level 1 (25 points)
I find it almost impossible to access videos on the BBC website. Whenever I try to view a video related to one of their new items it always shows the video unavailable. Is it just me or is there an issues here with Safari?

I do seem to be able to view the videos using Firefox, but would prefer to use Safari as it is my main browse.

Any ideas?

c.

iMac (intel), MacBook Air, Mac OS X (10.6.2)
  • Carolyn Samit Level 10 Level 10 (100,280 points)
    HI,

    If you don't have the BBC iPlayer installed, go here. http://www.bbc.co.uk/iplayer/install/

    If you still can't view video using the BBC iPlayer...

    Uninstall your current copy of the Flash plugin, then reinstall new, then repair permissions.



    Uninstall Flash

    Install the most recent version of Flash here.

    Now repair permissions.


    Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.





    Carolyn
  • chadders Level 1 Level 1 (25 points)
    I have done as you suggested but still no joy. The video's keep giving me the message... "the content does not seem to be working, please try again later"

    I must add that this is not with iPlayer but with all videos on the news site.

    Very annoying... Firefox seems to work fine...

    Weird!

    c.

    Message was edited by: chadders
  • Carolyn Samit Level 10 Level 10 (100,280 points)
    HI,

    Empty the Safari cache from the Safari Menu Bar. If that doesn't help...

    From the Safari Menu Bar click Safari / Preferences then select the Advanced tab. Click "Change Settings" where you see: Proxies. If any of the boxes are selected on the left side under: Select a protocol to configure. Deselect those boxes. Relaunch Safari.

    If you are running v10.6.2 as your profile indicates, try updating your system software.

    Click the Apple Menu (top left corner of your screen) then scroll down and click: Software Updates.

    And repair disk permissions.



    Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.












  • Klaus1 Level 8 Level 8 (46,955 points)
    Are you in the UK?

    Few BBC videos are available for outside the UK.
  • chadders Level 1 Level 1 (25 points)
    Yes, I am in the UK.

    Updated to 10.6.4 no proxies settings set.

    Still no joy.

    c.
  • Klaus1 Level 8 Level 8 (46,955 points)
    Can you post the link to one of the videos on the BBC site that doesn't work?
  • chadders Level 1 Level 1 (25 points)
    Here is a link to a video that does not work for me...

    http://www.bbc.co.uk/news/world-africa-11079725

    The error message I get is "This content doesn't seem to be working. Try again later"

    Version of Safari is: Version 5.0.1 (6533.17.8)

    Thanks,

    Chris
  • Klaus1 Level 8 Level 8 (46,955 points)
    An ordinary Flash video that works for me and certainly should work for you.

    As Carolyn suggested some time back, and I know you have already tried it, but try it again:
    first uninstall Flash Player, then install the latest version:

    The latest version of Adobe FlashPlayer can be obtained from here:

    http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash

    (You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.

    You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):

    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

    and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.
  • chadders Level 1 Level 1 (25 points)
    I assure you I have done all that has been suggested in these responses. I really appreciate the comments, but none of them seem to solve the problem for me. I am wondering if this could be something to do with how Safari handles bandwidth. I only have a 2Mb access line with average speeds of approx. 1250kbs.

    Could it be that Firefox handles the streaming differently/more efficiently and that bandwidth restrictions are causing this failure within Safari?

    c.

    Message was edited by: chadders
  • Klaus1 Level 8 Level 8 (46,955 points)
    Not sure if this has been mentioned yet:

    Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security:

    If you are using a single computer: Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:

    208.67.222.222
    208.67.220.220

    (You can also enter them if you click on Advanced and then DNS)

    Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:

    http://support.apple.com/kb/TS2296

    If your computer is part of a network: please refer to this page: http://www.opendns.com/start/bestpractices/#yournetwork and follow the advice given.

    You could also try these codes as well: 4.2.2.1 & 4.2.2.2

    If you use a Router, make sure it has the latest firmware installed.
  • b noir Level 9 Level 9 (72,025 points)
    I assure you I have done all that has been suggested in these responses. I really appreciate the comments, but none of them seem to solve the problem for me.


    Okay ... checking something that tends to be more of a problem with Safari 5.0.1 playing flash video on the Windows side of things. But it might be worth a try in the Mac context too.

    Do you currently have any extensions installed for your 5.0.1?

    If so, by way of experiment, try uninstalling and reinstalling the extensions. Can you watch Flash in Safari now?
  • chadders Level 1 Level 1 (25 points)
    I have checked and no extensions installed. This thing is really bugging me. As I can view everything no problem using Firefox.

    Weird.

    c.
  • chadders Level 1 Level 1 (25 points)
    Following a re-boot of my system, the BBC website now appears to be allowing me to view the videos that previously were unavailable. It is evident that the changes suggested have finally taken effect and the system now works correctly.

    Thank you to all those that suggested ideas...

    c.
  • dackman Level 1 Level 1 (20 points)
    I had the same problem and it turned out that I'd been over-aggressive with Little Snitch and had blocked WebKitPluginHost which stopped the videos playing in Safari. When I removed this rule, iPlayer started working again.
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