Content not compatible error

Question

Content not compatible error

I Purchased Forever Knight season 3 on Apple TV on my Samsung tv. Have watched all the episodes recently. Tonight on 3 episodes (episodes 1, 2 & 10) I'm getting "Content not available, this type of content is not currently compatible on your device". How do I fix this? I don”t want to watch them on an IPad or phone. I tried reinstalling the Apple TV app on my tv twice , but I still get the error. I have watched these episodes in the last 30 days on this tv, so why can”t I watch them now? They are purchased, not rented. Help would be appreciated.

QRQ50,

Posted on Mar 6, 2024 9:20 PM

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Answer 1

Urquhart1244

Level 10

146,562 points

Mar 7, 2024 1:56 AM in response to CitsymNosgard

Try these troubleshooting steps from Samsung Support: What to do if an app is not working on Samsung TV - Samsung Support

Cold reboot the TV,
Update the TV system software, if available,
Delete and reinstall the misbehaving app (if deletion is supported for that app),
Reset the ‘Smart Hub’ (like a factory reset for the apps part of the TV).

and: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

Else contact the iTunes Store staff for issues with specific purchased content.

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Answer 2

Mar 7, 2024 4:19 AM in response to Urquhart1244

Thank you for your quick reply. I had already tried the first 3. I reset it & still getting the same error . I’ll try contacting ITunes Store staff to see if they can help. Thank you for your help.

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Answer 3

Leesan

Level 1

9 points

Jun 23, 2024 11:43 AM in response to CitsymNosgard

did it resolve? I have the same issues in an LG CX

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Content not compatible error

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