LD150, Thanks a lot for your time and effort. I had a couple of lengthy chats with Apple support but unfortunately nothing was working. One of the chaps a lovely guy called Sergio tried his best but to no avail. He was going to arrange an email meeting with me to sort it out. He needed time to work out a plan so suggested next Tuesday which I'm afraid is no use to me. I told him I needed it fixed now not next week and asked him if I went into the Apple store today, would they be able to fix it....in his opinion? He said they probably would, so I made an appointment for later in the day at the Genius Bar.
This was the outcome....
From: Apple Glasgow donotreply@email.apple.com
Subject: Your Apple Store Work Authorization
Date: 7 March 2024 at 13:39
To: email*@icloud.com
Thank you for visiting the Apple Store. Below is a copy of your service record.
Glasgow - Apple Store - Apple (UK)
7 Mar 2024
Apple Glasgow
Tel:**********
Repair No: R613135898
Estimated Pickup: 14 Mar 2024
Customer Information
iain beaton
Genius Bar Work Authorisation
United Kingdom
Contact Customer for Requote: Yes
Product Information
Warranty Status: Out of Warranty (OW)
Model: Watch Series 5 (GPS) 44MM
Date of Purchase: 12 Feb 2020
Serial No: G9*******8LTQ
Problem Description/Diagnosis
Issue: Presented to the bar with Watch not pairing with new 15 pro as Watch requires update to pair
update not downing
Customer attempted to repair with iPhone X wouldn’t pair
Steps to Reproduce: Verified at the bar
Due to issue send to depot for Watch to be updated/ restored so pairing and continue
Quoted customer 7-10 days Turn around time
Advised if any damage/ liquid found depot would issue re quote
Liam auth Watch repair will be covered under consumer law price will be 99% in store as long no
damage/ liquid
Cosmetic Condition: Minor scratches around enclosure
All buttons functional
Minor scratches on display
Proposed Resolution: Depot
Contact Apple Support Case: 102243819064
Repair Estimate
Space Gray Aluminum, 44mm, Apple Watch Series 5, GPS, GBR
Item Number: B661-13512
WATCH SERIES 5(GPS)FLAT RATE
Item Number: S7623Z/A
Price
Amount Due
Customer KBB
Price
Amount Due
£ 0.00
£ 0.00
£ 257.50
£ 257.50
I agree:
The Repair Terms and Conditions referenced below will apply to the service of the product
identified above;
As unintentional loss of data may occur as a result of the service, it is my responsibility to make a
backup copy of my data before bringing my product to Apple for service;
Apple is not responsible for any loss or corruption of the data on my product during service; and
Apple may use parts or products that are new or previously used Apple genuine parts that have
been tested and passed Apple functional requirements.
Repair Terms and Conditions can be found at
Repair Terms & Conditions.
iain beaton
7 Mar 2024
Total Price:
VAT
Total
£ 257.50
£ 51.50
£ 309.00
[Edited by Moderator]
